Adobe CC Package Failing to Install on M1 Mac

[ryanl22862139]

I cannot get a package from the Adobe Admin Console to install on an M1 Mac.  I built the package for named user license and picked self service.  I downloaded the package downloader, then downloaded the installer package.  Then I followed the steps located here: https://helpx.adobe.com/enterprise/kb/deploy-packages-to-arm-devices.html.  I get an installation failed when installing.  Here are some screenshots and install.log excerpt. 

[SuJoshi]

Kindly confirm if you are deploying the package using any deployment tool. Try using the Root account and check if you are getting the same behavior. If yes, I would recommend collect the logs using the log collector tool and share them with us so that we can investigate the issue.

[ryanl22862139]

I deployed the packaged with Jamf Pro and it failed.  It said installation failed; the package could not be verified.  I used the Adobe Log Collector, but when I try to share the file through this post, it says .zxp files are not supported.  Is there another place to submit the log?  

[SuJoshi]

Please try to install it without any deployment tool on the Mac device by copying the package locally on the machine and check the status.

[ryanl22862139]

Installation failed when running the pkg locally on the M1 MacBook using Terminal and root.  When I just double-clicked the pkg to install, it failed at the verifying package part.  

[SuJoshi · Accepted solution]

Hello ryanl22862139,

Kindly try to create a new package from the admin console as it seems an additional option is now available for M1-chip devices and check if you are still facing issues in installing it. 

[ryanl22862139]

The new M1 version of the Self Service installer from Adobe Admin Console worked.  Thanks!