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K
KLLVideo
Inspiring
May 18, 2022
Answered

Adobe Creative Cloud app 5.7.1.1 not showing Beta category

  • May 18, 2022
  • 6 replies
  • 41500 views

I have a new computer and am attempting to update the system with all of my active Adobe applications (current release and beta). I am logged in on the same Adobe account as I have on my older system, I am able to download and install current releases, but only see beta . I am not seeing an option to download Beta software of Premiere or Media Encoder. I have installed the same Creative Cloud app version. Any suggestions?

 

Creative Cloud version 5.7.1.1 was repaired, uninstalled and installed 

    Correct answer gener7

     What should I edit? Seems like I'm the only one that doesn't get it, since no one else has asked this question. Please elaborate what to change on the XML file. Thank you


    No need to edit the XML file. There's an edited copy provided by Dom along with CC reboot instructions. The forum quote feature didn't bring the attachment over, so go up a few posts to the correct answer and download it.

     

    The file ServiceConfig.xml in /Library/Application Support/Adobe/OOBE/Configs is probably causing the beta apps not to be displayed. You can edit the XML, or use the attached example (you may want to keep a copy, since there are other settings here your deployment team may have applied). More details in our documentation: https://helpx.adobe.com/enterprise/using/customize-creative-cloud-app.html
    Note: reboot or restart the Creative Cloud background services with option+cmd+R after changing this file


    By @___Dom___

    6 replies

    A
    AnnoyingTourWindow
    Participant
    September 30, 2025

    It's an old thread, but I didn't find a new thread with this topic. The Adobe reps haven't really explained why:

    - Some of us don't have Configs folders (it's not hidden, it doesn't exist there... why the inconsistency?)
    - After adding a Configs folder and the XML file, why the problem still exists (I am unable to find the Photoshop beta app when I search for it on the Cloud app)
    - Why switching from one computer to another should affect our Enterprise accounts (my laptop doesn't show beta apps but my desktop does, same Enterprise account)
    - Why we cannot simply update the application from within the app (my laptop has an older Photoshop beta app which tells me it's five weeks old and I should update it, but doesn't point me to where and how I might accomplish this)
    - Why correct answers only work for some of us

    It's rather frustrating and like a startup-level experience, not something you expect from software that's been around this long.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    September 30, 2025

    @AnnoyingTourWindow 

     

    with an enterprise or teams subscription, contact your admin.

    M
    MrSuaz
    Participant
    June 22, 2023

    Awesome. The .xml did the trick 🙂

      T
      TAREQ30208664wei2
      Participant
      June 1, 2023

      I had the same problem .. The solution is as follows. Open creative cloud and go to the help menu, then choose check for updates and restart the program, the menu will appear.

        kglad
        Community Expert
        kgladCommunity Expert
        Community Expert
        June 1, 2023

        thanks for the solution to your issue, @TAREQ30208664wei2 

        M
        mohameda24324359
        Participating Frequently
        May 24, 2023

        Had a similar issue on Windows where the Beta category was not showing. Editing the ServiceConfig.xml file located in 
        C:\Program Files (x86)\Common Files\Adobe\OOBE\Configs\ 
        solved the issue. Just wanted to add a comment for visibility.

         

          ___Dom___
          Community Manager
          ___Dom___Community Manager
          Community Manager
          May 27, 2023

          Please note that editing this file requires either a reboot, or a restart of the background processes used by Creative Cloud Desktop. Press Command+Option+R (macOS) or Ctrl+Alt+R (Windows) to do this and re-read the file.

            D
            defaultrnxoxuef7imr
            Participant
            April 17, 2023

            Hello, I wonder if you could help me- I cant see the beta category either. I have gone into the application manager and the OOBE file but I only have one folder in there called - PDApp which contains a further folder called IPC. I cant see configs folder. Could it be somewhere else? 

              ___Dom___
              Community Manager
              ___Dom___Community Manager
              Community Manager
              April 17, 2023

              Hello, this is a relatively old thread, so I'd suggest starting a new one to ensure your question can be treated in isolation. Do you have a 'prerelease' section in CCD? I assume you're running version 5.10 by now, but if not, it's probably best to update it.

              A
              Ally31590232utwn
              Participant
              September 28, 2023

              hey, i have the same issue. i do have "prerelease" but there's no beta apps. I'm trying to download photoshop 2023 beta version. 

              K
              KLLVideoAuthor
              Inspiring
              May 18, 2022

              CORRECTION: I am able to download and install current releases, but do not see beta...

              I
              iCharles
              Legend
              May 19, 2022

              Hi,

              To install Beta apps follow the path mentioned below:

              Open the Creative Cloud desktop app > In the Apps panel, select Beta apps > You'll see a list of beta apps > Find the beta app you want to install.

               

              To know more about how to install Creative Cloud Beta applications, Please go through the following document.

               

              Hope this helps 

              Charles 

              brianh61549227
              brianh61549227
              Participant
              May 29, 2023

              The file ServiceConfig.xml in /Library/Application Support/Adobe/OOBE/Configs is probably causing the beta apps not to be displayed. You can edit the XML, or use the attached example (you may want to keep a copy, since there are other settings here your deployment team may have applied). More details in our documentation: https://helpx.adobe.com/enterprise/using/customize-creative-cloud-app.html
              Note: reboot or restart the Creative Cloud background services with option+cmd+R after changing this file


              I have the same issue.. but I don't have a Configs file in OOBE!

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