Adobe Creative Cloud says "Your computer appears to be offline. Trying to connect to the server"

Question

Hello all,

My coworkers and I have been running into this problem for a while now. Any time we open the creative cloud app, it says there's an update available, but when you click to update it says, "Your computer appears to be offline. Trying to connect to the server." I've attached a screenshot with the error message.

We are unable to update and therefore unable to open Creative Cloud, and anything we download from Adobe Fonts doesn't appear in our programs (presumably it has to go through Creative Cloud?)

We were able to fix the issue on our 2020 iMac, 3.3 GHz 6-Core Intel Core i5, running Sonoma 14.6.1. We used the following steps gathered from various forum posts:

1.) Go to system settings>network>wifi>details>DNS.

2.) Click + under DNS servers and add “212.159.13.49” and “212.159.13.50”

3.) Click + under search domains and add “*adobelogin.com”. Hit Ok to save changes.

4.) In system settings, go to network>firewall>options. Click + and go to applications>adobe creative cloud>adobe creative cloud>open. Hit Ok to save changes.

5.) Download the macOS limited access repair tool.

6.) Run the limited access repair tool. Restart the computer.

7.) Open adobe creative cloud, click to update the app.

The rest of our Macs are the 2021 iMac with the M1 chip, running various versions of Sonoma. We tried the exact same steps listed above, and they all still show an error.

Are there any suggestions on what to do? It's getting very frustrating not being able to use Adobe Fonts! Thank you to anyone who answers.

sprinklr-integration-user · Accepted Answer

Hi @Meredith24009428y3qa,Thank you for reaching out. I recommend the following steps to help resolve these issues: Verify Date & Time Settings: Go to System Settings > Date & Time and ensure your Mac’s date, time, and timezone are set to sync automatically. Incorrect settings may sometimes block Adobe’s network access. Flush DNS Cache: This can often resolve network connectivity issues that affect Adobe’s applications. Confirm Adobe Application Permissions: Ensure Adobe applications have full disk access and the necessary permissions to function properly. Install Rosetta 2 on M1 Macs: Since you’re experiencing issues on M1 Macs, try installing Rosetta 2. You can refer to Adobe's article here for guidance. Test in Safe Mode: Restart the iMacs in Safe Mode and attempt to update Creative Cloud. Safe Mode can clear certain cached files that may interfere with Adobe's network connectivity. Network Endpoint Whitelisting: If issues persist, consult with your IT department to whitelist Adobe network endpoints within your environment. More information on required network configurations can be found in this article. Hope this helps. Please let us know if you need further assistance. Regards,^AN

Ben M · Answer

The fact that you are stating this is happening with you and your co-workers is leading me to believe this could be due to a corporate firewall policy. While you are going into the settings yourself, have you reached out to your IT department to have them look into firewall policy settings to see if this is something they can adjust on a global level for your team?

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