Adobe Creative Cloud setup failing (SCCM Deployment) Error: 207
Salutations IT Professionals,
I'm currently experiencing issues with a previously created SCCM deployment that 'was' working for the AdobeCreativeCloudSet-Up.exe file. Nothing has been changed with the package, and it is currently configured as described in this Adobe help article: Deploy Adobe packages with SCCM . To outline the installation further, It simple calls the AdobeCreativeCloudSet-Up.exe and allows the user to click through the installation. The difference is that it's running with elevated permissions versus the standard user permissions.
// I've identified additional log files that are providing more information:
PDApp.log:
[INFO] | | ASU | OPM | OPM | | | 5380 | Build Version - 9.0.1.177
[INFO] | | ASU | OPM | OPM | | | 5380 | Logging Level verbosity Set to 4
[INFO] | | ASU | OPM | OPM | | | 5380 | _opm_handle_OPDReturnedStatus called with opdStatus as:0
[INFO] | | ASU | OPM | OPM | | | 5380 | No Record found for the input fields in opm_getValueForKey
ACC.Log:
[INFO] | | ACC | LBS | WorkflowManager | | | 3824 | The resolved URL for package service is https://prod-rel-ffc.oobesaas.adobe.com/adobe-ffc-external/core/v1/applications?name=CreativeCloud&name=CCLBS&osVersion=6.3.0&platform=win32
[WARN] | | ACC | LBS | PDM | PDMWorkflowManager | | 828 | A user retryable error has occured while downloading the file. errotType = -45 extendedErrorCode = 12002
[WARN] | | ACC | LBS | PDM | PackageDownloadManager | | 2184 | Manifest file could not be downloaded
[ERROR] | | ACC | LBS | WorkflowManager | | | 3824 | Failed to download Application.xml. PIM Error Code: 207
[ERROR] | | ACC | LBS | WorkflowManager | | | 3824 | Failed in downloading application xml at path C:\Windows\TEMP\{D23217F8-53AA-4F97-95B7-A137FD75A377}\applications.xml
DLM.Log:
[ERROR] | | | | | | | 2184 | The windows error code is - 12180
[ERROR] | | | | | | | 2184 | Failed to get the user proxy settings. Error is 12180. Ignoring the proxy setting in this case.
[ERROR] | | | | | | | 2184 | failed to resolve the proxy setting on the machine
[INFO] | | | | | | | 2184 | The file to be downloaded is https://prod-rel-ffc.oobesaas.adobe.com/adobe-ffc-external/core/v1/applications?name=CreativeCloud&name=CCLBS&osVersion=6.3.0&platform=win32
[INFO] | | | | | | | 2184 | Going to download the file at C:\Windows\TEMP\{D23217F8-53AA-4F97-95B7-A137FD75A377}/applications.xml
[INFO] | | | | | | | 2184 | Preference: Preference is set for adding compression header
[INFO] | | | | | | | 2184 | Preference: Client has set the preference for single stream download
[ERROR] | | | | | | | 2496 | The windows error code is - 12002
[ERROR] | | | | | | | 2496 | the download job (0) failed to execute. The job state is STOPPED_STATE
[INFO] | | | | | | | 828 | some intermittent error. Retrying now. Error code is 12002 and error type is -45
// After a period of time, this installation will fail with an error code of 207 with a dialog window containing the below dialog text:
"We've Encountered the following issues:
The server is currently not responding. Please try after some time. (Error code: 207)"
// As a work-around, I've found that running the same setup.exe while logged in with an administrative account works successfully. However, this installation needs to run without this method of manual intervention.
// I'm able to navigate to the resolved URL for the package service in an internet browser, however I receive a certificate error. If I click continue, I can view the XML file. This certificate file doesn't allow for install under a standard user account, and the certificate error doesn't appear for an administrative user.
Certificate Error:
The security certificate presented by this website was not issued by a trusted certificate authority.
Has anyone encountered this issue in the past or recently? Any assistance in regards to this issue would be greatly appreciated.
Regards
