Copy link to clipboard
Copied
Hi,
So since Adobe made changes on their backend of Friday 3rd of September all our Adobe Flash Pro CS6 users no longer have a permanet license while activing the software using their Adobe CC account.
Instead when you login to activate the software it now says "29days left of Trial" and this is counting down.
This is really bad for us as we still require ActionScript 2, and due to this was provided a legacy installer for Flash Pro CS6 over a year ago and has worked great until now.
We are heavily into development and without this being resolved could have significant impact on our company. Adobe Chat refuse to help/assist because Flash Pro is now Legacy so I hope someone can help here.
Thanks
Senior Sys Admin
Luke
We managed to get this working with help from our colleagues in Germany.
5. Now it didn't ask for SN, it confirmed activation with login and moved on
I hope this helps others out there as well, might work for other software as well.
Copy link to clipboard
Copied
*BUMP*
Copy link to clipboard
Copied
You really need to contact Customer Service (for retail licenses) or your enterprise/team support. They will, however, just say it's unsupported.
Copy link to clipboard
Copied
Customer Service/Customer Support don't care ive tried and tried and never get any proper response other than "This is legacy go to the forums" which is terrible when they are the ones that provided us the information regarding the offline installer for Flash Pro CS6 and told us that it would work with our CC License forever. But as you say as well they reply with "Unsupported".
I am already working with 3rd party who arrange our CC licenses towards getting a fix but they are also hitting similar blockers as us. If we could just get to the right person who doesn't follow a script I believe this would be a 2minute fix.
Would be great if Adobe supported ActionScript 2 as that is what a lot of game studios still use.
Copy link to clipboard
Copied
The forums can't help you. This is simply a lie that customer service tell you to avoid getting into a long argument about how CS6 is end of life so they won't help you (and hence, nobody else can help you either...) I don't say this is a good situation.
Copy link to clipboard
Copied
We managed to get this working with help from our colleagues in Germany.
5. Now it didn't ask for SN, it confirmed activation with login and moved on
I hope this helps others out there as well, might work for other software as well.