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You do not need a subscription to manage what you have. The first important thing is: how did you buy your Teams subscription, and is it really a Teams vs an individual subscription? CC for Teams can be bought from authorized resellers. That's what we did because our reseller handles also our other licences: Microsoft, Autodesk etc.
So if you bought directly from Adobe, you did designate a contract owner. The contract owner has access to the console with his/her Adobe ID. If he/she does not have an ID, it's time to create one (same e-mail as the contract owner e-mail). There is no need to have a licence assigned, so the free account works well. As of my understanding, e-mails need to get confirmed.
The account can be accessed via account.adobe.com, the admin console can be accessed via a link from there:
The account here has no licence assigned!
From here you will be able to manage products, users, admins etc. You can add as many admins and users you want, but you can only assign licences to users up to the number of acquired licences.
You do not need a subscription to manage what you have. The first important thing is: how did you buy your Teams subscription, and is it really a Teams vs an individual subscription? CC for Teams can be bought from authorized resellers. That's what we did because our reseller handles also our other licences: Microsoft, Autodesk etc.
So if you bought directly from Adobe, you did designate a contract owner. The contract owner has access to the console with his/her Adobe ID. If he/she does not have an ID, it's time to create one (same e-mail as the contract owner e-mail). There is no need to have a licence assigned, so the free account works well. As of my understanding, e-mails need to get confirmed.
The account can be accessed via account.adobe.com, the admin console can be accessed via a link from there:
The account here has no licence assigned!
From here you will be able to manage products, users, admins etc. You can add as many admins and users you want, but you can only assign licences to users up to the number of acquired licences.
By @Abambo
We bought our Teams subscription directly from Adobe. Yes, it's really a Teams subscription. It wasn't bought from an authorized reseller. We bought directly from Adobe. I didn't designate anyone as a contract owner. I didn't buy it myself. The individual who did, allegedly designated themselves as a contract owner. I do remember helping them set up the team (add users and assign licenses) when they bought it. They have no access to the console with their Adobe ID, though. They do have an ID. We already tried accessing the admin console via a link from account.adobe.com, it doesn't work. Therefore we cannot manage products, users, admins, etc., add any admins or users, or assign any licenses (like we did during the initial setup).
If a reseller could help, surely Adobe can. How can they be contacted? Do they ever bother to scan this community?
By @FilGovKD
The reseller helps probably faster, as they have all the paperwork at hand, and they have access to a reseller console, and they know exactly what you have purchased. They even probably know you by name…
If a reseller could help, surely Adobe can. How can they be contacted? Do they ever bother to scan this community?
By @FilGovKDThe reseller helps probably faster, as they have all the paperwork at hand, and they have access to a reseller console, and they know exactly what you have purchased. They even probably know you by name…
By @Abambo
We bought directly from Adobe, no reseller involved.
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