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New Participant
August 27, 2018
Question

Adobe Photoshop CC function browse in Bridge error message

  • August 27, 2018
  • 5 replies
  • 721 views

When I open Adobe Photoshop CC and go to file and click browse/explore in Bridge I get the following error message:

"Adobe Creative Cloud, needed to resolve the problem, is missing or damaged. You can try to repair to fix the issue. If the problem persists, download and install the new copy from http://www.adobe.com/go/adobecreativecloudapp."

I have Bridge installed which works. When I open photoshop and bridge together the funtion works.

But when bridge is not open I get the error message.

I haven't got the desktop app installed. The installations are build with a creative cloud packager.

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5 replies

alisterblack
Community Manager
Community Manager
August 29, 2018

Did you originally have the desktop app and removed it or did you never have it? The obvious solution would be to include the desktop app. Are you in a serialised/device license environment? If you have CCDA but do not sign in it should not cause an issue for your licenses.

alisterblack
Community Manager
Community Manager
August 28, 2018

Hi.

I would try updating the core components for CC. Build a package with CCP with no applications and omit the desktop app. This will still package up core components, then roll out that package.

New Participant
August 28, 2018

Created a core package with the desktop app tested it but no result.

Stil the same error.

New Participant
August 28, 2018

I don't know if it is relevant but the Operating system adobe is Windows 10 64 Bit.

Abambo
Adobe Expert
August 28, 2018

  wrote

I don't know if it is relevant but the Operating system adobe is Windows 10 64 Bit.

The OS is always relevant!

ABAMBO | Hard- and Software Engineer | Photographer
Abambo
Adobe Expert
August 27, 2018
ABAMBO | Hard- and Software Engineer | Photographer
John T Smith
Adobe Expert
August 27, 2018

Since you do not have a standard, one person install, I think you need to ask in a different forum

Forum and links for help with the Packager

-http://forums.adobe.com/community/download_install_setup/creative_suite_enterprise_deployment

-and more information and Packager Links https://forums.adobe.com/thread/1586021