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gaitgirl29
New Participant
February 7, 2013
Answered

Adobe Reader Customization uninstall previous versions

  • February 7, 2013
  • 2 replies
  • 10049 views

Hello, I deployed Adobe Reader XI through Group Policy, Windows Server 2003. I used the Adobe Reader XI Customization Tool, and created a transform. I left the option checked to uninstall previous versions of Reader. Adobe Reader XI installed with all other settings configured properly that were created in the transform; however, the previous version, Adobe Reader X, did not uninstall. Has anyone experience this issue? If so, how did you get the other version of Adobe uninstalled?

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Correct answer

You can view the mst via the customization wizard. Load your mst then go to the direct editor and you will see all of the tables. Go to the "Property" table and you should see the property "REMOVE_PREVIOUS" and the value should be "YES".

2 replies

A
Anonymous
April 23, 2013

Make sure the last thing you do in the wizard (right before you save) is check the box. There is a current bug in the customization wizard that will uncheck that option if you do anything else afterwards. There is a note of the bug in the wizard documentation located here (see the note in section 6.2): http://www.adobe.com/devnet-docs/acrobatetk/tools/Wizard/installoptions.html#remove-installed-products

The note reads: "There is a current bug in which this checkbox becomes unchecked if any other feature is configured. Therefore, if you want to remove all versions of Reader, check this box as your last action before you save the modified package."

O
OSLASU
Participating Frequently
April 23, 2013

I've tried this a few times, but I'm still not getting the job done. Is there a way I can manually check the MST to see that the correct options are enabled? When I open the file in notepad, there do appear to be some human-readable elements in there.

O
OSLASU
Participating Frequently
April 25, 2013

Interesting. Here is a screenshot for reference.


I see it now. I was looking at the table names. Under property, there is indeed one that says "REMOVE_PREVIOUS" and the value is "YES".

O
OSLASU
Participating Frequently
April 19, 2013

I'm having the same issue. I'm able to get 11.0.02 installed along side 10.0.4, but I've been unsuccessful so far in getting 10 to uninstall.

Claudio González
Claudio González
Brainiac
April 19, 2013

I would try using this tool to remove all traces of Reader, to reinstall the desired version afterwards:

http://labs.adobe.com/downloads/acrobatcleaner.html

pwillener
pwillener
Brainiac
April 19, 2013

I don't think you can use the Acrobat Cleaner Tool using Group Policy.

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