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R
rudys52812057
Participant
March 6, 2019
Answered

Adobe Reader DC (2019.010.20098) US-EN Welcome.PDF Freezes

  • March 6, 2019
  • 1 reply
  • 1795 views

In our organization we do not Sign-On to Adobe Cloud using Adobe Reader. We used the Adobe Customization Wizard to disable Sign-on to Adobe Cloud.

We have had some people in our org click on thee Welcome.PDF after launching Reader and reader would freeze. Once we close Reader with Task Manager, we can open any pdf, except for Welcome.pdf.

My question:

When someone tries to open the Welcome.PDF from Reader that does not have an Adobe Sign-On account. IS Adobe Reader trying to go to Adobe Cloud to open the Welcome.PDF?

If that is so, I would like to open a bug on this issue, with a suggestion to resolve is issue and help improve the Adobe Brand.

Suggested Solution:

  1. Allow the Welcome.PDF to be an option in the Adobe Customization Wizard.
    • This will allow the System Administrator to Select how the Welcome.PDF will be accessed from
      • Can be used to point to the Cloud Location with the correct link.
      • Or Can be used to Point to Public Facing, allowing those organization that do not use the Adobe Sign-on to access the Welcome.PDF.
      • Or the System Administrator can select a location where the file can be placed on the workstation.
      • Or chose not to have the Adobe Welcome.PDF and remove it from Recent

Suggestig

This topic has been closed for replies.
Correct answer EnterpriseHelp

Hi Rudy,

I don't know if the welcome.pdf file originates locally or not. However, you can disable showing that file via bAddCustomFile: General Preferences

Also, the file should not freeze, so you should file a bug and make a suggestion here: Acrobat for Windows and Mac: Top (2624 ideas) – Share your feedback on Acrobat DC

1 reply

EnterpriseHelp
Community Manager
EnterpriseHelpCommunity ManagerCorrect answer
Community Manager
March 6, 2019

Hi Rudy,

I don't know if the welcome.pdf file originates locally or not. However, you can disable showing that file via bAddCustomFile: General Preferences

Also, the file should not freeze, so you should file a bug and make a suggestion here: Acrobat for Windows and Mac: Top (2624 ideas) – Share your feedback on Acrobat DC

R
Rémi330321413ryk
Participant
November 22, 2023

Hi !

Could you add more details please about it ?

I read the documentation but I can't found out to make it work.

Thanks for your help.

kglad
Community Expert
kgladCommunity Expert
Community Expert
November 23, 2023

@Rémi330321413ryk 

 

your posting to an old thread. starting your own is more likely to get you help.

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