Adobe RUM fatal error '125'

[SIRRenens]

Hi there,

While looking at RUM updating log on some computers, i've noticed that a download error '125' has occured on many of them but only for one update package:

 [FATAL] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 4652 | Fatal Error '125' occurred while download

[FATAL] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 4652 | Error occurred in download of package (Name: AdobePhotoshop23-Core_x64 Version: 23.5.3.848). Error code: '125'

All other updates packages are downloading just fine from the internal AUSST server (IIS based).

Troubleshooting done but who did not solve the issue:

• Followed the topic Résolu : Installing AUSST 4.0 on Windows Server 2012 R2 - Adobe Support Community - 8508285  (Did a IIS website reboot after the change)
• Regenerated and manually updated the ".override" config files on computers at the locations specified by Adobe here:  Configuration du serveur de mise à jour interne (adobe.com) 

Thank you for you ideas and your help on that one...

Cheers, 

[Kanikas]

Hi, 

We hear you! 

As you said you are getting error 125, which means that the device cannot connect to Adobe servers. 

You may need to check the internet connectivity and Firewall settings. For more information, please see this article:https://helpx.adobe.com/in/download-install/kb/common-network-connectivity-issues.html. 

Do let us know the outcome. 

Thanks 

Kanika 

[SIRRenens]

Hi @Kanikas 

Thank you for your answer. Please find my comments below:

• I do not download from Adobe directly but from an internal AUSST server. No internet download traffic is therefore generated from the client. There is no fall back configured to Adobe servers in case AUSST is not reachable.
• If I had a software firewall issue on the computer, I assume that I won't be able to dowload any update at all as I suppose it's using the same network port (80 ?)

[SIRRenens · Accepted solution]

Hi everyone,

After multiples hours of research, I could identify the cause of the issue. I suspect a bug with the version 5.3.0.1 of the AUSST.

After watching carfully the incremental downloading of the updates on our internal update server, I've noticed that some folders storing updates were automatically deleted near the end of the synchonizing process, and this removal is not visible in the AdobeUpdateServerSetupTool.log file. Folders that were deleted include the folder who is storing Adobe Photoshop updates (named "PHSP"), reason why clients couldn't dowload their updates from this folder as it wasn't existing anymore.

We use the incremental parameter  "--cleanup" to remove obsolete updates to stay on the server if a newer version was downloaded:

AdobeUpdateServerSetupTool.exe --root="F:\inetpub\wwwroot\updates" --incremental --cleanup --filterProducts="AEFT,FLPR,KBRG,ILST,IDSN,AME,PHSP,PPRO"

For unknown reason this parameter removes all updates of Adobe Photoshop and delete the "PHSP" folder instead of keeping the latest up-to-date update. It seems as well to remove other folders too which can cause update issues for other products (like Adobe Animate).

WORKAROUND:

While waiting a solution, we have decided to remove the "--cleanup" parameter from the incremental sync to avoid all updates for some products to be deleted.

Hope it helps...

[kglad]

@SIRRenens 

thank you for the update.