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All Admins Can no longer access adminconsole

New Here ,
May 13, 2025 May 13, 2025

We had an admin rename our primary SSO group that was assigning licenses to users.  This caused Azure to remove the group completely and deprovision everyone from the admin console.

 

We have no admins that have been able to sign-in to the console to contact support to try to get this resolved.  Calling the phone tech support they are unable to find any accounts associated with me the primary admin of our Adobe accounts.  I gave them our VIP number, invoice number, PO number we issued, and everything I have to identify our company/me.  I'm waiting on a response from our VAR, but so far nothing from them either.

 

Has anyone successfully contacted Adobe support in a scenario like this?  Anybody have good contact information for support?

TOPICS
Admin console , Authentication , Enterprise , Identity and SSO
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Adobe Employee ,
May 13, 2025 May 13, 2025
LATEST

Hi @chuck_0644,

 

Thanks for reaching out. I have sent you a personal message related to this. Can you please check your inbox? 

Regards,
^AN

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