An error occurred while running the installationCheck tool for "indesign_install"

[todda78087715]

When I try and install local versions of CC products that have been supplied to me under license by the company I work for, I am getting an error:

An error occured while running the installationCheck tool for "indesign_install"

Screenshot is below. It is a brand new macbook also (screenshot below), so I'm not sure why this is happening. Any help to have the install work, or as to why this is occurring would be appreciated.

Thanks!

[DelphiZoa · Accepted solution]

Hi Todda,

I'm not sure folks in the Downloading, Installing, Setting Up forums will be able to offer a solution, since most of us are better versed in individual licenses. There are some Adobe staff members that pop in, and they may be able to help. If you don't want to wait, however, I would recommend first inquiring with your company's license administrator. You may also be able to get help by Contacting Adobe Customer Care.

[Bani Verma]

Moving to Deployment for Creative Cloud Team, Enterprise, & CS​

[alisterblack]

'Indesign_install' sounds like the name of the package that your company has built to distribute to you.

It may be that this package is damaged or corrupted.

Please check with your IT admin to see if they can supply you with a new installer, they may need to build a fresh package.