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Another installer is currently running

New Here ,
Jul 29, 2020 Jul 29, 2020

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When trying to install Adobe after effects on my new macbook pro, I am getting the following message. "Another installer is currently running, which must be closed before installing this product.  Please close other installers."  I do not have anything else running.  I have shut down my system and upon starting up again, immediately try the install.  I get the same message.  Any suggestions?

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correct answers 1 Correct answer

Adobe Employee , Jul 29, 2020 Jul 29, 2020

Launch the Task manager to "Show processes from all users" and make sure there's no other installer running as user type "System". Check for the "Windows installer" service and end the task. Also, confirm if any third-party app or Windows update is not installing updates.

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Community Expert ,
Jul 29, 2020 Jul 29, 2020

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Adobe Employee ,
Jul 29, 2020 Jul 29, 2020

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Launch the Task manager to "Show processes from all users" and make sure there's no other installer running as user type "System". Check for the "Windows installer" service and end the task. Also, confirm if any third-party app or Windows update is not installing updates.

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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