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scottm85923533
New Participant
September 10, 2024
Answered

App request access email not received by main Adobe admin

  • September 10, 2024
  • 1 reply
  • 892 views

Hi

Have set up to test request app feature in CC. The requests appear in the Admin Console but I [the main admin] do not receive notification emails.

We have a spam filter, which lists all blocked emails and none have been received from Adobe. Nothing in Junk either.

Thanks,

Scott.

This topic has been closed for replies.
Correct answer sprinklr-integration-user

Many thanks.


I am in contact with teams that can help with this issue; as soon as I get an answer, I will share it with you.

Meanwhile i found this helpful document regarding what to do if you are not receiving email notifications: https://adobe.ly/4d4CiLF, please read and see if everything is in place. 

 

Thanks,


^BS

1 reply

Bani Verma
Community Manager
Bani VermaCommunity Manager
Community Manager
September 10, 2024

Hi there, 

 

Please disable and re-enable the feature once and see if that helps. Follow the instructions here to do so: https://adobe.ly/3zdPz6z

 

Hope this helps.


^BS

S
scottm85923533Author
New Participant
September 11, 2024

Thanks for the response - I have followed the guide. For info, the notification has been set to immediate so I am not mistakenly waiting for an email notification that is set to come later. I have disabled and re-enabled and sent a fresh request but the notification to admin email is still not appearing. As mentioned, spam filters fully checked, no email. I am the admin.
The portal is showing the request but I obviously prefer to receive email notifications to make things easier.

S
Community Manager
sprinklr-integration-userCommunity ManagerCorrect answer
Community Manager
September 11, 2024

Many thanks.


I am in contact with teams that can help with this issue; as soon as I get an answer, I will share it with you.

Meanwhile i found this helpful document regarding what to do if you are not receiving email notifications: https://adobe.ly/4d4CiLF, please read and see if everything is in place. 

 

Thanks,


^BS

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