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Darefoot
Participant
April 23, 2014
Question

Asks for Serial number when trying to reach my Creative Cloud

  • April 23, 2014
  • 5 replies
  • 1309 views

Hi

I am part of my emloyers subscription on Creative Cloud. To access it I have been told that I only need Adobe ID that it is registered for. I have creative cloud on my company computer but want to have it on my personal computer as well to be able to work from home. When trying to install I it asks me for serial number.

Since needing access I installed trial version instead. Now it expires in 5 days and I dont know how to licens without serial number.

In Info on serial number modal it says that if you have a collective license you can find serial number here: https://licensing.adobe.com/ But when trying to log in it says: Adobe does not recognize you as an authorized user of this web site. Please contact Adobe for assistance.

HELP!

This topic has been closed for replies.

5 replies

Grizler
Grizler
Participant
August 23, 2014

I am extremely surprised that adobe doesn't at least have a 24/7 support chat for installations if nothing else,  companies that have less recognition have more support then well known Adobe.

I too am having the same prompt for a serial number.

-Steve

    snoopy_04
    snoopy_04
    Participant
    August 14, 2014

    Worst tech support ever.

    I
    ingrid_vestavik
    Participant
    April 30, 2014

    I pay 188 in Norwegian every month, i cannot see that i have received a serial number.  Can you please help me with that.

    Mail: ingrid.vestavik@istad.no

    D
    DarefootAuthor
    Participant
    April 28, 2014

    Hi Kartikay

    Regarding my problems with Creative Cloud:

    Yes,I have used the same e-mail adress when logging in to Creative Cloud.

    When opening one of the installed applications it says that it is a Tryout CC version. After the aplication starts a modal comes up where I can choose between "License this application" or "Continue with trial version".

    Choosing "License this application" leads to new dialogue which says "Log in needed ... You will be logged in as XXXX (my adobe email)." Button "Back" or "Log in" is shown.

    I choose Log in and a new modal comes up:

    "Serialnumber, Specify your serial number". Then an input field divided in 6 parts. An info icon is shown next to "Specify serial number". On hoover a text expands saying: "Use the serial number you got when buying the product. If you are a volume license user you find the serial number on https://licensing.adobe.com. ..."

    Following above stated link I am required to fill in Adobe user name and password. Doing so I get following message:

    Is there any way to get a more private support than writing in this wall? I Would very much appreciate if Adobe had a support e-mail adress or even a phon number to call for this matters.

    Kartikay_Sharma
    Community Manager
    Kartikay_SharmaCommunity Manager
    Community Manager
    April 29, 2014

    Hi Darefoot,

    I have sent you a Private message with my Email add . Please send me an email with your contact info so that we can connect and get this resolved for you .

    Cheers,

    kartikay Sharma

    FernandoJosei
    FernandoJosei
    Participant
    August 2, 2014

    Hi, i need some help too, i cannot validate the photoshop, keeps asking for serial number, but i paid the month plan Creative cloud, and install with creative cloud, i tried everything that you said here and in another posts, but nothing works, hope you can help me.

    thanks

    Kartikay_Sharma
    Community Manager
    Kartikay_SharmaCommunity Manager
    Community Manager
    April 23, 2014

    Hi Darefoot,

    Could you please confirm if you have been using the same e-mail add while trying to activate the software on your secondary machine ? Also, our records states that your subscription is already active on two machines. Please share the exact message that you are getting while trying to activate the product ?

    Cheers,

    Kartikay Sharma

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