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Cody J
Cody J
Participant
January 4, 2022
Answered

Assign new primary email/login email

  • January 4, 2022
  • 1 reply
  • 514 views

I was recently transferred to a new department within my organization. I no longer need the full Adobe Creative Cloud. My replacement does need the full suite. I want to uninstall the software from my computer, take myself off the account so said replacement can install. When I try to add the new email it says its used. How do we make this switch?

This topic has been closed for replies.
Correct answer Vikrant R

If you are on an Enterprise or Teams plan, you (or an Admin) can do this using the Admin Console.

  1. Free up the license by unassigning the user. Edit and user and remove the Products/Product Profiles. Users will get an email that they've been unassigned. 
  2.  Add the new user and assign the product licences. Again users may receive an email asking them to join. Users can install the required products from https://creativecloud.adobe.com/apps/ 

 

I'm not sure I understand what you mean by "new email is used". It could be that the user has already been added. In that case, just Edit the user and assign a product licence.

 

Let us know if this helps.

1 reply

Vikrant R
Community Manager
Vikrant RCommunity ManagerCorrect answer
Community Manager
January 6, 2022

If you are on an Enterprise or Teams plan, you (or an Admin) can do this using the Admin Console.

  1. Free up the license by unassigning the user. Edit and user and remove the Products/Product Profiles. Users will get an email that they've been unassigned. 
  2.  Add the new user and assign the product licences. Again users may receive an email asking them to join. Users can install the required products from https://creativecloud.adobe.com/apps/ 

 

I'm not sure I understand what you mean by "new email is used". It could be that the user has already been added. In that case, just Edit the user and assign a product licence.

 

Let us know if this helps.

Cody J
Cody JAuthor
Participant
January 6, 2022

Thank you. I had to reach out to adobe support. They couldnt tell me what the issue but they resolved it at their end. Thanks again for the help.

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