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Blue screen happened when use adobe apps

New Here ,
Aug 16, 2022 Aug 16, 2022

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Hi Team

I have a serious issue with Dell Latitude 5591 .I am working with Adobe products (PS-Premiere- After effect - illustrator -Animation ..... ) with 32 Giga Ram (Crucial- 2666). While working on the laptop specially with adobe products. suddenly the below screen happened . I can't figure out what exactly the issue. But I installed a new windows with a new licensed applications .and still happened many times suddenly. Please i need your support.

 

Peter25667573olo8_0-1660637059779.jpeg

 

 

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Community Expert ,
Aug 16, 2022 Aug 16, 2022

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Adobe programs do not trigger a blue screens. Usually these are driver problems and/or hardware malfunctions.

In your case it seems that there are a problem with the device driver for you graphic card. Please take a look if there are a newer version of the driver. If it's so please install this version. If you have the recent version installed, try to install an older one. Sometimes the actual driver can be  buggy. 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce GTX 1050 Ti - Windows 10 Pro 22H2 -- LR-Classic 12.1 - Photoshop 24.1. - Nik Collection 5 - Topaz Sharpener AI

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Adobe Employee ,
Aug 16, 2022 Aug 16, 2022

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Hi Peter,

We're sorry for the trouble. As the expert mentioned above, blue screen error is not related to the software that you're using. It appears when the graphics card driver is not updated/compatible. Adobe Premiere Pro and After Effects are video editing/compositing applications which are majorly dependent on the graphics card installed. I believe this is the reason you are getting this error.

 

Could you follow the suggestion mentioned by the expert and check if there is any updated version of the driver available for your graphics card?

Let us know the outcome.

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Community Expert ,
Aug 16, 2022 Aug 16, 2022

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What operating system?

What graphics card?

What graphics driver number?

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New Here ,
Aug 16, 2022 Aug 16, 2022

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Win 10 or 11

Navidia Geforce MX130

 

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Community Expert ,
Aug 16, 2022 Aug 16, 2022

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LATEST

That graphics card only has Game Ready drivers available.

Adobe products prefer (sometime may require) the Studio drivers.

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Community Expert ,
Aug 16, 2022 Aug 16, 2022

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