Blue screen happened when use adobe apps

[Peter25667573olo8]

Hi Team

I have a serious issue with Dell Latitude 5591 .I am working with Adobe products (PS-Premiere- After effect - illustrator -Animation ..... ) with 32 Giga Ram (Crucial- 2666). While working on the laptop specially with adobe products. suddenly the below screen happened . I can't figure out what exactly the issue. But I installed a new windows with a new licensed applications .and still happened many times suddenly. Please i need your support.

[AxelMatt]

Adobe programs do not trigger a blue screens. Usually these are driver problems and/or hardware malfunctions.

In your case it seems that there are a problem with the device driver for you graphic card. Please take a look if there are a newer version of the driver. If it's so please install this version. If you have the recent version installed, try to install an older one. Sometimes the actual driver can be  buggy. 

[Shivangi_Gupta]

Hi Peter,

We're sorry for the trouble. As the expert mentioned above, blue screen error is not related to the software that you're using. It appears when the graphics card driver is not updated/compatible. Adobe Premiere Pro and After Effects are video editing/compositing applications which are majorly dependent on the graphics card installed. I believe this is the reason you are getting this error.

Could you follow the suggestion mentioned by the expert and check if there is any updated version of the driver available for your graphics card?

Let us know the outcome.

[Peru Bob]

What operating system?

What graphics card?

What graphics driver number?

[Peter25667573olo8]

Win 10 or 11

Navidia Geforce MX130

[Peru Bob]

That graphics card only has Game Ready drivers available.

Adobe products prefer (sometime may require) the Studio drivers.

[John T Smith]

Some OLD discussions that may help

BSOD shutdowns https://community.adobe.com/t5/Video-Hardware/Possible-fix-for-BSOD-with-Adobe-apps/td-p/9875929
-caused by bitdefender https://community.adobe.com/t5/download-install-discussions/windows-10-bluescreens-when-installing-p...
-http://blogs.adobe.com/kevinmonahan/2014/01/13/computer-shuts-down-with-premiere-pro-or-after-effects/
-http://www.howtogeek.com/222730/how-to-find-out-why-your-windows-pc-crashed-or-froze/
-http://www.howtogeek.com/school/using-windows-admin-tools-like-a-pro/lesson3/