Built new CC Package and Install Fails.

Report · Aug 13, 2015

To say these new Adobe CC Packages are frustrating would be an understatement.

Something simple like having to double click an installer and install what we want on each machine was great, now I have to build packages for each kind of combination of packages.

Apart from having problems with the CCP occasionally, every package I've built has been working fine, the ones I've tried to create over the last week have been nothing but problems.

I've built a Photoshop one and Acrobat, Muse and Edge, both have worked fine. But every time I try and build one for InDesign and Illustrator, it builds the package with no problems, but then fails to install, on whichever machine I try.

I've tried deleting the Cache from within the CCP Program and trying again, I've tried creating on different machines, I've tried deployment on different machines, none have helped.

The other issue I have, no matter how many times I tick the boxes to say, install Creative Cloud and let people update apps, it never works. With an Enterprise key, it doesn't even let us install all the apps we're licensed for, it just says free trial. If I could just have certain people update their own Adobe CC apps onsite I would be very happy, saves me coming back to try and do it.

Here is the log from when I try to install the Package.

Aug 14 08:27:02 BigMac Installer[70138]: LSExceptions [0x7f85cb6038e0] loaded

Aug 14 08:27:02 BigMac Installer[70138]: @(#)PROGRAM:Install PROJECT:Install-1000

Aug 14 08:27:02 BigMac Installer[70138]: @(#)PROGRAM:Installer PROJECT:Installer-853

Aug 14 08:27:02 BigMac Installer[70138]: Hardware: MacPro4,1 @ 2.92 GHz (x 16), 32768 MB RAM

Aug 14 08:27:02 BigMac Installer[70138]: Running OS Build: Mac OS X 10.11 (15A244d)

Aug 14 08:27:02 BigMac Installer[70138]: Env: TMPDIR=/var/folders/dl/ncz8cll537396yvpl7z003bm0000gn/T/

Aug 14 08:27:02 BigMac Installer[70138]: Env: __CF_USER_TEXT_ENCODING=0x1F5:0x0:0x0

Aug 14 08:27:02 BigMac Installer[70138]: Env: HOME=/Users/frasier

Aug 14 08:27:02 BigMac Installer[70138]: Env: SHELL=/bin/bash

Aug 14 08:27:02 BigMac Installer[70138]: Env: Apple_PubSub_Socket_Render=/private/tmp/com.apple.launchd.OH6EMKPmfo/Render

Aug 14 08:27:02 BigMac Installer[70138]: Env: SSH_AUTH_SOCK=/private/tmp/com.apple.launchd.5xZ4MR0vHe/Listeners

Aug 14 08:27:02 BigMac Installer[70138]: Env: PATH=/usr/bin:/bin:/usr/sbin:/sbin

Aug 14 08:27:02 BigMac Installer[70138]: Env: LOGNAME=frasier

Aug 14 08:27:02 BigMac Installer[70138]: Env: DISPLAY=/private/tmp/com.apple.launchd.lXhtMET67h/org.macosforge.xquartz:0

Aug 14 08:27:02 BigMac Installer[70138]: Env: XPC_SERVICE_NAME=com.apple.installer.1952

Aug 14 08:27:02 BigMac Installer[70138]: Env: USER=frasier

Aug 14 08:27:02 BigMac Installer[70138]: Env: XPC_FLAGS=0x0

Aug 14 08:27:02 BigMac Installer[70138]: Illustrator Installation Log

Aug 14 08:27:02 BigMac Installer[70138]: Opened from: /Volumes/DATA/Adobe/Mac/Adobe-CC-Individual/Illustrator/Build/Illustrator_Install.pkg

Aug 14 08:27:02 BigMac Installer[70138]: Referenced component packages (1) trustLevel=100

Aug 14 08:27:05 BigMac Installer[70138]: InstallerStatusNotifications plugin loaded

Aug 14 08:27:08 BigMac Installer[70138]: Administrator authorization granted.

Aug 14 08:27:08 BigMac Installer[70138]: ================================================================================

Aug 14 08:27:08 BigMac Installer[70138]: User picked Standard Install

Aug 14 08:27:08 BigMac Installer[70138]: Choices selected for installation:

Aug 14 08:27:08 BigMac Installer[70138]: Install: "Illustrator"

Aug 14 08:27:08 BigMac Installer[70138]: Illustrator_Install.pkg : com.adobe.Enterprise.install.47A6CBD2-9504-46EE-9D23-2C6D05BEBFA1 : 1.0.0.1.0

Aug 14 08:27:08 BigMac Installer[70138]: ================================================================================

Aug 14 08:27:08 BigMac Installer[70138]: It took 0.00 seconds to summarize the package selections.

Aug 14 08:27:08 BigMac Installer[70138]: -[IFPKGDerivedDocument sortedPackageLocations]: result = (

"file://localhost"

)

Aug 14 08:27:08 BigMac Installer[70138]: -[IFDInstallController(Private) _buildInstallPlanReturningError:]: location = file://localhost

Aug 14 08:27:08 BigMac Installer[70138]: -[IFDInstallController(Private) _buildInstallPlanReturningError:]: file://localhost/Volumes/DATA/Adobe/Mac/Adobe-CC-Individual/Illustrator/Build/Illustrator_Install.pkg

Aug 14 08:27:08 BigMac Installer[70138]: Set authorization level to root for session

Aug 14 08:27:08 BigMac Installer[70138]: Will use PK session

Aug 14 08:27:08 BigMac Installer[70138]: Using authorization level of root for IFPKInstallElement

Aug 14 08:27:08 BigMac Installer[70138]: Starting installation:

Aug 14 08:27:08 BigMac Installer[70138]: Configuring volume "PlanetExpress"

Aug 14 08:27:08 BigMac Installer[70138]: Preparing disk for local booted install.

Aug 14 08:27:08 BigMac Installer[70138]: Free space on "PlanetExpress": 222.04 GB (222040481792 bytes).

Aug 14 08:27:08 BigMac Installer[70138]: Create temporary directory "/var/folders/dl/ncz8cll537396yvpl7z003bm0000gn/T//Install.70138BBaJmD"

Aug 14 08:27:08 BigMac Installer[70138]: IFPKInstallElement (1 packages)

Aug 14 08:27:08 BigMac installd[318]: PackageKit: Adding client PKInstallDaemonClient pid=70138, uid=501 (/System/Library/CoreServices/Installer.app/Contents/MacOS/Installer)

Aug 14 08:27:08 BigMac Installer[70138]: PackageKit: Enqueuing install with framework-specified quality of service (utility)

Aug 14 08:27:08 BigMac installd[318]: PackageKit: ----- Begin install -----

Aug 14 08:27:08 BigMac installd[318]: PackageKit: request=PKInstallRequest <1 packages, destination=/>

Aug 14 08:27:08 BigMac installd[318]: PackageKit: packages=(

"PKJaguarPackage <file://localhost/Volumes/DATA/Adobe/Mac/Adobe-CC-Individual/Illustrator/Build/Illustrator_Install.pkg>"

)

Aug 14 08:27:08 BigMac installd[318]: PackageKit: Extracting file://localhost/Volumes/DATA/Adobe/Mac/Adobe-CC-Individual/Illustrator/Build/Illustrator_Install.pkg (destination=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/C/PKInstallSandboxManager/D6A0158A-92DF-41CF-836A-04D8F02394EF.activeSandbox/Root, uid=0)

Aug 14 08:27:08 BigMac installd[318]: PackageKit: prevent user idle system sleep

Aug 14 08:27:08 BigMac installd[318]: PackageKit: suspending backupd

Aug 14 08:27:08 BigMac install_monitor[70159]: Temporarily excluding: /Applications, /Developer, /Library, /System, /bin, /private, /sbin, /usr

Aug 14 08:27:08 BigMac installd[318]: PackageKit: Executing script "./preinstall" in /Volumes/DATA/Adobe/Mac/Adobe-CC-Individual/Illustrator/Build/Illustrator_Install.pkg/Contents/Resources

Aug 14 08:27:08 BigMac installd[318]: ./preinstall: CCP Package Installer : preinstall launched...

Aug 14 08:27:08 BigMac installd[318]: ./preinstall: CCP Package Installer : Working directory is /Volumes/DATA/Adobe/Mac/Adobe-CC-Individual/Illustrator/Build/Illustrator_Install.pkg/Contents/Resources

Aug 14 08:27:08 BigMac installd[318]: ./preinstall: CCP Package Installer : Launching AdobeDeploymentManager...

Aug 14 08:27:12 BigMac Installer[70138]: LSExceptions [0x7f85cb6038e0] unloaded

Aug 14 08:27:16 BigMac installd[318]: ./preinstall: CCP Package Installer : Exit code of AdobeDeploymentManager is (81)

Aug 14 08:27:16 BigMac installd[318]: ./preinstall: CCP Package Installer : Exit ...

Aug 14 08:27:16 BigMac install_monitor[70159]: Re-included: /Applications, /Developer, /Library, /System, /bin, /private, /sbin, /usr

Aug 14 08:27:16 BigMac installd[318]: PackageKit: releasing backupd

Aug 14 08:27:16 BigMac installd[318]: PackageKit: allow user idle system sleep

Aug 14 08:27:16 BigMac installd[318]: PackageKit: Install Failed: Error Domain=PKInstallErrorDomain Code=112 "An error occurred while running scripts from the package “Illustrator_Install.pkg”." UserInfo={NSFilePath=./preinstall, NSURL=file://localhost/Volumes/DATA/Adobe/Mac/Adobe-CC-Individual/Illustrator/Build/Illustrator_Install.pkg, PKInstallPackageIdentifier=com.adobe.Enterprise.install.47A6CBD2-9504-46EE-9D23-2C6D05BEBFA1, NSLocalizedDescription=An error occurred while running scripts from the package “Illustrator_Install.pkg”.} {

NSFilePath = "./preinstall";

NSLocalizedDescription = "An error occurred while running scripts from the package \U201cIllustrator_Install.pkg\U201d.";

NSURL = "file://localhost/Volumes/DATA/Adobe/Mac/Adobe-CC-Individual/Illustrator/Build/Illustrator_Install.pkg";

PKInstallPackageIdentifier = "com.adobe.Enterprise.install.47A6CBD2-9504-46EE-9D23-2C6D05BEBFA1";

}

Aug 14 08:27:16 BigMac installd[318]: PackageKit: Running idle tasks

Aug 14 08:27:16 BigMac Installer[70138]: install:didFailWithError:Error Domain=PKInstallErrorDomain Code=112 "An error occurred while running scripts from the package “Illustrator_Install.pkg”." UserInfo={NSFilePath=./preinstall, NSURL=file://localhost/Volumes/DATA/Adobe/Mac/Adobe-CC-Individual/Illustrator/Build/Illustrator_Install.pkg, PKInstallPackageIdentifier=com.adobe.Enterprise.install.47A6CBD2-9504-46EE-9D23-2C6D05BEBFA1, NSLocalizedDescription=An error occurred while running scripts from the package “Illustrator_Install.pkg”.}

Aug 14 08:27:16 BigMac installd[318]: PackageKit: Removing client PKInstallDaemonClient pid=70138, uid=501 (/System/Library/CoreServices/Installer.app/Contents/MacOS/Installer)

Aug 14 08:27:16 BigMac installd[318]: PackageKit: Done with sandbox removals

Aug 14 08:27:17 BigMac Installer[70138]: Install failed: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.

Aug 14 08:27:17 BigMac Installer[70138]: IFDInstallController CDA28390 state = 8

Aug 14 08:27:17 BigMac Installer[70138]: Displaying 'Install Failed' UI.

Aug 14 08:27:17 BigMac Installer[70138]: 'Install Failed' UI displayed message:'The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.'.

Report · Aug 20, 2015

Greetings,

I am having it seems the same or similar issue. I need to get this stuff out by 4pm tomorrow (Friday August 21) before classes start.

Built packages from Adobe Application Manager on Mac OX X 10.10.4.

Tried to install and the installer errors out.

Any help would be appreciated.

Sincerley,

Andrew

Here is a copy of the installer log:

Aug 20 11:01:22 munkiinstall.sinc.stonybrook.edu Installer[10895]: LSExceptions [0x6100000a6540] loaded

Aug 20 11:01:22 munkiinstall.sinc.stonybrook.edu Installer[10895]: @(#)PROGRAM:Install PROJECT:Install-922

Aug 20 11:01:22 munkiinstall.sinc.stonybrook.edu Installer[10895]: @(#)PROGRAM:Installer PROJECT:Installer-815

Aug 20 11:01:22 munkiinstall.sinc.stonybrook.edu Installer[10895]: Hardware: MacPro5,1 @ 2.40 GHz (x 16), 12288 MB RAM

Aug 20 11:01:22 munkiinstall.sinc.stonybrook.edu Installer[10895]: Running OS Build: Mac OS X 10.10.4 (14E46)

Aug 20 11:01:22 munkiinstall.sinc.stonybrook.edu Installer[10895]: Env: TMPDIR=/var/folders/kg/lcxhkjrn0wngwv5s28y7qx540000gn/T/

Aug 20 11:01:22 munkiinstall.sinc.stonybrook.edu Installer[10895]: Env: __CF_USER_TEXT_ENCODING=0x1F5:0x0:0x0

Aug 20 11:01:22 munkiinstall.sinc.stonybrook.edu Installer[10895]: Env: SHELL=/bin/bash

Aug 20 11:01:22 munkiinstall.sinc.stonybrook.edu Installer[10895]: Env: HOME=/Users/admin

Aug 20 11:01:22 munkiinstall.sinc.stonybrook.edu Installer[10895]: Env: Apple_PubSub_Socket_Render=/private/tmp/com.apple.launchd.VLzbG8ZV4k/Render

Aug 20 11:01:22 munkiinstall.sinc.stonybrook.edu Installer[10895]: Env: SSH_AUTH_SOCK=/private/tmp/com.apple.launchd.z2YtwV6suZ/Listeners

Aug 20 11:01:22 munkiinstall.sinc.stonybrook.edu Installer[10895]: Env: PATH=/usr/bin:/bin:/usr/sbin:/sbin

Aug 20 11:01:22 munkiinstall.sinc.stonybrook.edu Installer[10895]: Env: LOGNAME=admin

Aug 20 11:01:22 munkiinstall.sinc.stonybrook.edu Installer[10895]: Env: XPC_SERVICE_NAME=com.apple.installer.1452

Aug 20 11:01:22 munkiinstall.sinc.stonybrook.edu Installer[10895]: Env: USER=admin

Aug 20 11:01:22 munkiinstall.sinc.stonybrook.edu Installer[10895]: Env: XPC_FLAGS=0x0

Aug 20 11:01:22 munkiinstall.sinc.stonybrook.edu Installer[10895]: Photoshop Installation Log

Aug 20 11:01:22 munkiinstall.sinc.stonybrook.edu Installer[10895]: Opened from: /Users/admin/Desktop/Photoshop_Install.pkg

Aug 20 11:01:22 munkiinstall.sinc.stonybrook.edu Installer[10895]: Referenced component packages (1) trustLevel=100

Aug 20 11:01:33 munkiinstall.sinc.stonybrook.edu Installer[10895]: LSExceptions [0x6100000a6540] unloaded

Aug 20 11:02:04 munkiinstall.sinc.stonybrook.edu Installer[10895]: InstallerStatusNotifications plugin loaded

Aug 20 11:02:12 munkiinstall.sinc.stonybrook.edu runner[10911]: Administrator authorization granted.

Aug 20 11:02:12 munkiinstall.sinc.stonybrook.edu Installer[10895]: ================================================================================

Aug 20 11:02:12 munkiinstall.sinc.stonybrook.edu Installer[10895]: User picked Standard Install

Aug 20 11:02:12 munkiinstall.sinc.stonybrook.edu Installer[10895]: Choices selected for installation:

Aug 20 11:02:12 munkiinstall.sinc.stonybrook.edu Installer[10895]: Install: "Photoshop"

Aug 20 11:02:12 munkiinstall.sinc.stonybrook.edu Installer[10895]: Photoshop_Install.pkg : com.adobe.Enterprise.install.CCB86B84-A599-43C1-A009-E9769CC75F42 : 1.0.0.1.0

Aug 20 11:02:12 munkiinstall.sinc.stonybrook.edu Installer[10895]: ================================================================================

Aug 20 11:02:12 munkiinstall.sinc.stonybrook.edu Installer[10895]: It took 0.00 seconds to summarize the package selections.

Aug 20 11:02:12 munkiinstall.sinc.stonybrook.edu Installer[10895]: -[IFPKGDerivedDocument sortedPackageLocations]: result = (

"file://localhost"

)

Aug 20 11:02:12 munkiinstall.sinc.stonybrook.edu Installer[10895]: -[IFDInstallController(Private) _buildInstallPlan]: location = file://localhost

Aug 20 11:02:12 munkiinstall.sinc.stonybrook.edu Installer[10895]: -[IFDInstallController(Private) _buildInstallPlan]: file://localhost/Users/admin/Desktop/Photoshop_Install.pkg

Aug 20 11:02:13 munkiinstall.sinc.stonybrook.edu Installer[10895]: Set authorization level to root for session

Aug 20 11:02:13 munkiinstall.sinc.stonybrook.edu Installer[10895]: Will use PK session

Aug 20 11:02:13 munkiinstall.sinc.stonybrook.edu Installer[10895]: Starting installation:

Aug 20 11:02:13 munkiinstall.sinc.stonybrook.edu Installer[10895]: Configuring volume "Macintosh HD"

Aug 20 11:02:13 munkiinstall.sinc.stonybrook.edu Installer[10895]: Preparing disk for local booted install.

Aug 20 11:02:13 munkiinstall.sinc.stonybrook.edu Installer[10895]: Free space on "Macintosh HD": 926.71 GB (926713511936 bytes).

Aug 20 11:02:13 munkiinstall.sinc.stonybrook.edu Installer[10895]: Create temporary directory "/var/folders/kg/lcxhkjrn0wngwv5s28y7qx540000gn/T//Install.10895JdLvLX"

Aug 20 11:02:13 munkiinstall.sinc.stonybrook.edu Installer[10895]: IFPKInstallElement (1 packages)

Aug 20 11:02:13 munkiinstall.sinc.stonybrook.edu Installer[10895]: Using authorization level of root for IFPKInstallElement

Aug 20 11:02:13 munkiinstall.sinc.stonybrook.edu installd[516]: PackageKit: Adding client PKInstallDaemonClient pid=10895, uid=501 (/System/Library/CoreServices/Installer.app/Contents/MacOS/Installer)

Aug 20 11:02:13 munkiinstall.sinc.stonybrook.edu Installer[10895]: PackageKit: Enqueuing install with framework-specified quality of service (utility)

Aug 20 11:02:13 munkiinstall.sinc.stonybrook.edu installd[516]: PackageKit: ----- Begin install -----

Aug 20 11:02:13 munkiinstall.sinc.stonybrook.edu installd[516]: PackageKit: request=PKInstallRequest <1 packages, destination=/>

Aug 20 11:02:13 munkiinstall.sinc.stonybrook.edu installd[516]: PackageKit: packages=(

"PKJaguarPackage <file://localhost/Users/admin/Desktop/Photoshop_Install.pkg>"

)

Aug 20 11:02:13 munkiinstall.sinc.stonybrook.edu installd[516]: PackageKit: Extracting file://localhost/Users/admin/Desktop/Photoshop_Install.pkg (destination=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/C/PKInstallSandboxManager/CE55FCBA-9DCC-4C53-8D5B-4AAAD30797A3.activeSandbox/Root, uid=0)

Aug 20 11:02:13 munkiinstall.sinc.stonybrook.edu installd[516]: PackageKit: prevent user idle system sleep

Aug 20 11:02:13 munkiinstall.sinc.stonybrook.edu installd[516]: PackageKit: suspending backupd

Aug 20 11:02:13 munkiinstall.sinc.stonybrook.edu installd[516]: PackageKit: Executing script "./preinstall" in /Users/admin/Desktop/Photoshop_Install.pkg/Contents/Resources

Aug 20 11:02:13 munkiinstall.sinc.stonybrook.edu installd[516]: ./preinstall: CCP Package Installer : preinstall launched...

Aug 20 11:02:13 munkiinstall.sinc.stonybrook.edu install_monitor[10915]: Temporarily excluding: /Applications, /Library, /System, /bin, /private, /sbin, /usr

Aug 20 11:02:13 munkiinstall.sinc.stonybrook.edu installd[516]: ./preinstall: CCP Package Installer : Working directory is /Users/admin/Desktop/Photoshop_Install.pkg/Contents/Resources

Aug 20 11:02:13 munkiinstall.sinc.stonybrook.edu installd[516]: ./preinstall: CCP Package Installer : Launching AdobeDeploymentManager...

Aug 20 11:02:14 munkiinstall.sinc.stonybrook.edu installd[516]: ./preinstall: CCP Package Installer : Exit code of AdobeDeploymentManager is (81)

Aug 20 11:02:14 munkiinstall.sinc.stonybrook.edu installd[516]: ./preinstall: CCP Package Installer : Exit ...

Aug 20 11:02:14 munkiinstall.sinc.stonybrook.edu install_monitor[10915]: Re-included: /Applications, /Library, /System, /bin, /private, /sbin, /usr

Aug 20 11:02:14 munkiinstall.sinc.stonybrook.edu installd[516]: PackageKit: releasing backupd

Aug 20 11:02:14 munkiinstall.sinc.stonybrook.edu installd[516]: PackageKit: allow user idle system sleep

Aug 20 11:02:14 munkiinstall.sinc.stonybrook.edu installd[516]: PackageKit: Install Failed: Error Domain=PKInstallErrorDomain Code=112 "An error occurred while running scripts from the package “Photoshop_Install.pkg”." UserInfo=0x7fe59b410e40 {NSFilePath=./preinstall, NSURL=file://localhost/Users/admin/Desktop/Photoshop_Install.pkg, PKInstallPackageIdentifier=com.adobe.Enterprise.install.CCB86B84-A599-43C1-A009-E9769CC75F42, NSLocalizedDescription=An error occurred while running scripts from the package “Photoshop_Install.pkg”.} {

NSFilePath = "./preinstall";

NSLocalizedDescription = "An error occurred while running scripts from the package \U201cPhotoshop_Install.pkg\U201d.";

NSURL = "file://localhost/Users/admin/Desktop/Photoshop_Install.pkg";

PKInstallPackageIdentifier = "com.adobe.Enterprise.install.CCB86B84-A599-43C1-A009-E9769CC75F42";

}

Aug 20 11:02:14 munkiinstall.sinc.stonybrook.edu installd[516]: PackageKit: Running idle tasks

Aug 20 11:02:14 munkiinstall.sinc.stonybrook.edu installd[516]: PackageKit: Done with sandbox removals

Aug 20 11:02:14 munkiinstall.sinc.stonybrook.edu installd[516]: PackageKit: Sandbox /var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/C/PKInstallSandboxManager/35F5694E-B5CB-4C2B-8B08-5A26040E7867.sandbox: relevance 366

Aug 20 11:02:14 munkiinstall.sinc.stonybrook.edu Installer[10895]: install:didFailWithError:Error Domain=PKInstallErrorDomain Code=112 "An error occurred while running scripts from the package “Photoshop_Install.pkg”." UserInfo=0x6000000f1400 {NSFilePath=./preinstall, NSURL=file://localhost/Users/admin/Desktop/Photoshop_Install.pkg, PKInstallPackageIdentifier=com.adobe.Enterprise.install.CCB86B84-A599-43C1-A009-E9769CC75F42, NSLocalizedDescription=An error occurred while running scripts from the package “Photoshop_Install.pkg”.}

Aug 20 11:02:14 munkiinstall.sinc.stonybrook.edu installd[516]: PackageKit: Removing client PKInstallDaemonClient pid=10895, uid=501 (/System/Library/CoreServices/Installer.app/Contents/MacOS/Installer)

Aug 20 11:02:15 munkiinstall.sinc.stonybrook.edu Installer[10895]: Install failed: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.

Aug 20 11:02:15 munkiinstall.sinc.stonybrook.edu Installer[10895]: IFDInstallController 125A0 state = 8

Aug 20 11:02:15 munkiinstall.sinc.stonybrook.edu Installer[10895]: Displaying 'Install Failed' UI.

Aug 20 11:02:15 munkiinstall.sinc.stonybrook.edu Installer[10895]: 'Install Failed' UI displayed message:'The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.'.