Skip to main content
C
chrism27517165
Inspiring
May 25, 2017
Question

Can I block a specific mobile device from acquiring a licence?

  • May 25, 2017
  • 1 reply
  • 1013 views

Hi,

I'm having a weird problem where an iphone (or something purporting to be an iphone) keeps picking up a device licence from our portal. I'm getting sick of deactivating it! Is there a way to block this device permanently?

Seriously, the admin portal needs work. With our company's rather archaic purchasing system, the first we (in IT) know that an installation has happened is when the computer name shows up in the portal. It's nigh on impossible to find out any information from just a device name - particularly if it is unknown to us!

Thanks.

This topic has been closed for replies.

1 reply

C
chrism27517165Author
Inspiring
June 1, 2017

Clearly I'm alone on this (or nobody else is stupid enough to try to manage this).

I've had another one appear today - an Android device. I'm not even sure how Android or iOS devices can pick up a licence from our portal?!

rpandita
Community Manager
rpanditaCommunity Manager
Community Manager
June 1, 2017

Hi chrism27517165 ,

Apologize for delay in response.

Are you using named user licensing because that is the only way any person can log in from android or ios device while using Adobe Mobile apps.

As far as device/serial number licensing is concerned i suspect any user will be able to use the serial number on any of the apps.

~Rohit

rpandita
Community Manager
rpanditaCommunity Manager
Community Manager
June 2, 2017

Hi Rohit,

We have one named user licence and 100+ device licences. The Android device has acquired a device licence, I'm not sure how.

I'll check with the user who has the named licence to see if she's installed on an Android device - though this wouldn't pick up a device licence, would it?

Thanks

Chris


Hi Chris,

A mobile phone or a tablet, IOS or Android can not pick a device license.

The only possible way is if the user sign in using his email address and password(named user licensing) in any mobile apps provided by Adobe.

~Rohit

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices