Can not deploy Adobe CC with deployment Manager

Report · Jan 07, 2015

Hi,

we are trying to deploy Adobe CC with SCCM 2012 R2. While the installation we are getting errors in the PDApp.log:

01/07/15 14:59:30:028 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 4196 | Build Version - 1.7.0.43

01/07/15 14:59:30:029 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 4196 | Logging Level verbosity Set to 4

01/07/15 14:59:30:029 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 4196 | Executing immediate custom action for install mode.

01/07/15 14:59:30:029 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 4196 | The CustomActionData string is : mode=install;sourceDir=C:\WINDOWS\ccmcache\1d\;installDir=;origDB=C:\WINDOWS\ccmcache\1d\Adobe Creative Cloud Illustrator 2014.msi

01/07/15 14:59:30:029 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 4196 | Successfully executed the immediate custom action for install mode .

01/07/15 14:59:32:461 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 3796 | Build Version - 1.7.0.43

01/07/15 14:59:32:461 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 3796 | Logging Level verbosity Set to 4

01/07/15 14:59:32:461 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 3796 | Executing the deferred custom action.

01/07/15 14:59:32:466 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 3796 | Obtained the following as CustomActionData

01/07/15 14:59:32:466 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 3796 | mode=install;sourceDir=C:\WINDOWS\ccmcache\1d\;installDir=;origDB=C:\WINDOWS\ccmcache\1d\Adobe Creative Cloud Illustrator 2014.msi

01/07/15 14:59:32:466 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 3796 | Original database path is : C:\WINDOWS\ccmcache\1d\Adobe Creative Cloud Illustrator 2014.msi

01/07/15 14:59:32:472 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 3796 | OptionXML saved at location :: C:\WINDOWS\TEMP\{C1921A81-A734-45BA-BE0B-E4440C3E2259}\\{CF57953C-5FB8-414D-AF1D-C555914C4B73}

01/07/15 14:59:32:496 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 3796 | Build Version - 1.7.0.43

01/07/15 14:59:32:496 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 3796 | Logging Level verbosity Set to 4

01/07/15 14:59:32:496 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 3796 | Initializing Custom Action Data from parameters

01/07/15 14:59:32:496 | [INFO] | | ASU | DeploymentManager | Utilities | | | 3796 | Folder does not exist

01/07/15 14:59:32:496 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 3796 | Provisioning Tool path is (C:\WINDOWS\TEMP\{C1921A81-A734-45BA-BE0B-E4440C3E2259}\\{FF74F6C4-0D5C-43E0-98F2-5A9B0B3FED97}).

01/07/15 14:59:32:498 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 3796 | Starting to run the custom action for install mode

01/07/15 14:59:32:498 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 3796 | STEP 1: Starting to parse Option XML.

01/07/15 14:59:32:503 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 3796 | Self-Update BootStrapper Relative Path doesn't exist.

01/07/15 14:59:32:504 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 3796 | No of updates found (1).

01/07/15 14:59:32:504 | [WARN] | | ASU | DeploymentManager | DeploymentManager | | | 3796 | Failed to find Royalty Bearing attribute info.

01/07/15 14:59:32:504 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 3796 | Number of Medias found = 1

01/07/15 14:59:32:504 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 3796 | Deployment Manager is running in Install Mode.

01/07/15 14:59:32:508 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 3796 | Deployment XML created at path :: C:\WINDOWS\TEMP\{2C2F5292-0608-47D5-BCE2-3B2D1A59C1EC}\\{DE6BF6FD-0D94-4F7D-86B5-6804037CB0D7}

01/07/15 14:59:32:513 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 3796 | Override XML created at path :: C:\WINDOWS\TEMP\{2C2F5292-0608-47D5-BCE2-3B2D1A59C1EC}\\{0B4F1D68-9714-494B-BF52-CCB490BD2AF4}

01/07/15 14:59:32:517 | [WARN] | | ASU | DeploymentManager | DeploymentManager | | | 3796 | Failed to find the pdb database.

01/07/15 14:59:32:517 | [WARN] | | ASU | DeploymentManager | DeploymentManager | | | 3796 | Failed to get the local payload database handle.

01/07/15 14:59:32:517 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 3796 | STEP 2: Starting to launch ASU AAM.

01/07/15 14:59:32:517 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 3796 | Bootstrapper launch location is :: C:\WINDOWS\ccmcache\1d\ASU\Set-up.dat

01/07/15 14:59:32:681 | [INFO] | | ASU | OPM | OPM | | | 4388 | Build Version - 8.0.1.12

01/07/15 14:59:32:681 | [INFO] | | ASU | OPM | OPM | | | 4388 | Logging Level verbosity Set to 4

01/07/15 14:59:32:711 | [WARN] | | ASU | OPM | OPM | | | 4388 | Failed in key1 generation

01/07/15 14:59:32:711 | [WARN] | | ASU | OPM | CryptEngine | | | 4388 | Failed in key1 generation

01/07/15 14:59:32:747 | [WARN] | | ASU | OPM | OPM | | | 4388 | Failed in key3List generation

01/07/15 14:59:32:747 | [ERROR] | | ASU | OPM | CryptEngine | | | 4388 | Failed in key3List generation

01/07/15 14:59:32:749 | [INFO] | | ASU | OPM | OPM | | | 4388 | Schema version and schema compatibility version are same or greater than current

01/07/15 14:59:32:773 | [INFO] | | ASU | OPM | OPM | | | 4388 | _opm_handle_OPDReturnedStatus called with opdStatus as:0

01/07/15 14:59:32:773 | [INFO] | | ASU | OPM | OPM | | | 4388 | No Record found for the input fields in opm_getValueForKey

01/07/15 14:59:32:774 | [INFO] | | ASU | OPM | OPM | | | 4388 | Released OPM refrence successfully in opm_freeLibRef

01/07/15 14:59:32:840 | [INFO] | | ASU | PIM | PIM | | | 4160 | Build Version - 2.8.1.451

01/07/15 14:59:32:840 | [INFO] | | ASU | PIM | PIM | | | 4160 | Logging Level verbosity Set to 4

01/07/15 14:59:32:849 | [INFO] | | ASU | PIM | PIM | | | 4160 | Build Version - 2.8.1.451

01/07/15 14:59:32:850 | [INFO] | | ASU | PIM | PIM | | | 4160 | Logging Level verbosity Set to 4

01/07/15 14:59:32:850 | [WARN] | | ASU | PIM | PIM | | | 4160 | Detected db journal file trying to repair it...

01/07/15 14:59:32:850 | [INFO] | | ASU | PIM | PIM | | | 4160 | trying to createOrUpdatePIMDbSchema.

01/07/15 14:59:32:852 | [INFO] | | ASU | PIM | PIM | | | 4160 | Current db schema version on machine 2.

01/07/15 14:59:32:852 | [INFO] | | ASU | PIM | PIM | | | 4160 | Current db schema version to install 2.

01/07/15 14:59:32:852 | [INFO] | | ASU | PIM | PIM | | | 4160 | PIM DB Schema is up to date. Current schema version is 2.

01/07/15 14:59:32:852 | [INFO] | | ASU | PIM | PIM | | | 4160 | PIM Database is Up To Date.

01/07/15 14:59:32:852 | [INFO] | | ASU | PIM | PIM | | | 4160 | Sqlite 'Successfully' recovered from journal file.

01/07/15 14:59:32:852 | [INFO] | | ASU | PIM | PIM | | | 4160 | PIMSqlite closeDB status 0

01/07/15 14:59:32:852 | [INFO] | | ASU | PIM | PIM | | | 4160 | Build Version - 2.8.1.451

01/07/15 14:59:32:852 | [INFO] | | ASU | PIM | PIM | | | 4160 | Logging Level verbosity Set to 4

01/07/15 14:59:32:852 | [INFO] | | ASU | PIM | PIM | | | 4160 | Creating PIM instance for path: C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp

01/07/15 14:59:32:852 | [FATAL] | | ASU | PIM | PIM | | | 4160 | Detected db journal file, Application is in corrupted state: C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp

01/07/15 14:59:32:852 | [INFO] | | ASU | PIM | PIM | | | 4160 | sqlite(pim.db) at path C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp is already closed

01/07/15 14:59:32:852 | [ERROR] | | ASU | PIM | PIM | | | 4160 | Failed to create the pimLibraryRef

01/07/15 14:59:32:852 | [ERROR] | | ASU | PIM | PIM | | | 4160 | Successfully freed PIM object Array

01/07/15 14:59:32:869 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 3796 | Build Version - 1.7.0.43

01/07/15 14:59:32:869 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 3796 | Logging Level verbosity Set to 4

01/07/15 14:59:32:869 | [FATAL] | | ASU | DeploymentManager | DeploymentManager | | | 3796 | The Bootstrapper Process is (62).Stopping the installation process.

01/07/15 14:59:32:869 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 3796 | Starting to clean the partially installed payloads.

01/07/15 14:59:32:874 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 3796 | Undeployment XML created at path :: C:\WINDOWS\TEMP\{2C2F5292-0608-47D5-BCE2-3B2D1A59C1EC}\\{FEBD9916-0002-4AFE-9DE5-08A59CA0479A}

01/07/15 14:59:32:874 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 3796 | Starting to launch the Adobe Installer for uninstall mode.

01/07/15 14:59:32:874 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 3796 | Obtained Adobe Common Folder Path.

01/07/15 14:59:32:874 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 3796 | C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\DECore\Setup.exe

01/07/15 14:59:32:993 | [INFO] | | ASU | DeploymentManager | AAMEEUtilities | | | 3796 | Process creation completed.

01/07/15 14:59:32:994 | [FATAL] | | ASU | DeploymentManager | DeploymentManager | | | 3796 | The return code from the Adobe Installer Process is (33).Stopping the uninstallation process.

01/07/15 14:59:32:994 | [WARN] | | ASU | DeploymentManager | DeploymentManager | | | 3796 | Failed to find the pdb database.

01/07/15 14:59:32:994 | [WARN] | | ASU | DeploymentManager | DeploymentManager | | | 3796 | Failed to get the local payload database handle.

01/07/15 14:59:32:994 | [INFO] | | ASU | DeploymentManager | Utilities | | | 3796 | Folder does not exist

01/07/15 14:59:33:001 | [INFO] | | ASU | OPM | OPM | | | 3796 | Build Version - 8.0.0.143

01/07/15 14:59:33:001 | [INFO] | | ASU | OPM | OPM | | | 3796 | Logging Level verbosity Set to 4

01/07/15 14:59:33:015 | [WARN] | | ASU | OPM | OPM | | | 3796 | Failed in key1 generation

01/07/15 14:59:33:015 | [WARN] | | ASU | OPM | CryptEngine | | | 3796 | Failed in key1 generation

01/07/15 14:59:33:046 | [WARN] | | ASU | OPM | OPM | | | 3796 | Failed in key3List generation

01/07/15 14:59:33:046 | [ERROR] | | ASU | OPM | CryptEngine | | | 3796 | Failed in key3List generation

01/07/15 14:59:33:048 | [INFO] | | ASU | OPM | OPM | | | 3796 | Schema version and schema compatibility version are same or greater than current

01/07/15 14:59:33:077 | [INFO] | | ASU | OPM | OPM | | | 3796 | _opm_handle_OPDReturnedStatus called with opdStatus as:0

01/07/15 14:59:33:078 | [INFO] | | ASU | OPM | OPM | | | 3796 | No Record found for the input fields in opm_getValueForKey

01/07/15 14:59:33:078 | [INFO] | | ASU | OPM | OPM | | | 3796 | Released OPM refrence successfully in opm_freeLibRef

01/07/15 14:59:33:100 | [INFO] | | ASU | DeploymentManager | | | | 3796 | Event Guid generated is: 'af2ccd85-1900-4b4e-b396-c2d165eb28df'

01/07/15 14:59:33:103 | [INFO] | | ASU | DeploymentManager | | | | 3796 | GetIEProxyInfo - No default proxy present on the user machine

01/07/15 14:59:33:104 | [INFO] | | ASU | DeploymentManager | | | | 3796 | GetIEProxyInfo - Failed to get proxy for the url, error:12006

01/07/15 14:59:33:104 | [INFO] | | ASU | DeploymentManager | | | | 3796 | GetIEProxyInfo - proxy Url is

01/07/15 14:59:33:561 | [INFO] | | ASU | DeploymentManager | | | | 3240 | HTTP Request Status code 200.

01/07/15 14:59:33:574 | [INFO] | | ASU | DeploymentManager | | | | 3796 | The http request returned HTTP_Status:0 HttpCommunicator error:0

01/07/15 14:59:33:574 | [INFO] | | ASU | DeploymentManager | | | | 3796 | Waiting for the async thread to get the task completed

01/07/15 14:59:33:581 | [INFO] | | ASU | DeploymentManager | | | | 4664 | Async thread is completed. Now exiting from function.

01/07/15 14:59:33:625 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 3796 | The install workflow is terminating.

Can anybody please help us?

Thank you.

Stefan

Report · Jan 07, 2015

Stefan,

Possibly dumb question but are your installers built for the appropriate architecture (32-, 64-bit)? Adobe is pretty picky about that with CC.

Report · Jan 07, 2015

We already tryed both Versions x86 and x64. The target OS is Windows 8.1 x64.