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C
CAPICINC
Participating Frequently
February 14, 2023
Answered

Cannot add user to product, cannot add product to user

  • February 14, 2023
  • 2 replies
  • 2928 views

I have a user I added. I have 20 Adobe Pro liscenses. I am using 18. I click the user, edit, add to product group.

 

Adobe says the user was updated. it's wrong. they were not.

 

I go to Adobe Pro, click  add user. type in user's email. Adobe will not let me add the user to the product.

 

So that's where I am. I can't add the user to the product, and I can't add the product to the user.

 

Any advice? 

 

I have tried logging out and back in to see if that helped. It did not.

This topic has been closed for replies.
Correct answer Ashish_Harrison

Hi @CAPICINC There was an Admin Console CSO *******30042, which blocked customer admin to add users on the Admin Console Product Details page. The CSO had been resolved. I would suggest you to please try after 4 to 6 hours.

Thanks!

2 replies

Ashish_Harrison
Adobe Employee
Ashish_HarrisonCorrect answer
Adobe Employee
February 14, 2023

Hi @CAPICINC There was an Admin Console CSO *******30042, which blocked customer admin to add users on the Admin Console Product Details page. The CSO had been resolved. I would suggest you to please try after 4 to 6 hours.

Thanks!

Regards,Ashish Harrison
fabienp11752568
fabienp11752568
Participant
April 13, 2023

Hi, 
it seems I encounter the same issue.
I have 3 licenses not affected. I affect it to existing users and the system seems ok.
But users doesn't receive email and still can't use Creative Suite.
Admin console still show me that 3 licenses are unused.
Can you check if the same issue describe below doesn't occur again ?
regards, 

Ashish_Harrison
Adobe Employee
Ashish_Harrison
Adobe Employee
April 13, 2023

Hi @fabienp11752568 sorry to hear that, we do not have an open issues.
In case the issue persists please raise a support ticket from the admin console so that we can check if there's a bug.

Thanks!

Regards,Ashish Harrison
C
CAPICINCAuthor
Participating Frequently
February 14, 2023

Update: apparently, the admin console was just slow updating, it's there now.

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