Cannot create a proper .pkg for Mac and Jamf

Forum|Forum|6 years ago
November 1, 2019
1 reply
3196 views

For some reason, whenever I try to create an installer package for Macs through the Adobe Admin Console it no longer comes out correct. I'll get a .zip file, open it up, find my installation .pkg file and if I run it on my Mac it will install, but when I copy it over to our server to be pushed out through Jamf, any machine I copy it to will only see it as a directory rather than a .pkg file as it does with everything else.

I have created packages for MacOS before with no problems, but now I seem unable to.

If I download the package onto my PC I get a zip file with the various files included, if I download it on my mac a get a zip file that has a package downloader inside and THAT will download the various bits including the .pkg file. Either way, it's been a no go.

Any ideas?

Thanks,

-JB

This topic has been closed for replies.

Correct answer AnkitTech101

Hi JB,

We have had one more user report this issue to us which is currently under investigation by our product engineering. In order to help with our investigation, can you please confirm the version of Mac OS on the target machines where you're deploying these packages?

Also, during deployment through JAMF, are you able to access the following location on a client machine: /Library/Application Support/JAMF/Downloads/<packagename>.pkg.unzip/Test_Install.pkg/Contents/Resources/ASU_5.0

Best Regards,

Ankit Singh

AnkitTech101Correct answer

Adobe Employee

Hi JB,

We have had one more user report this issue to us which is currently under investigation by our product engineering. In order to help with our investigation, can you please confirm the version of Mac OS on the target machines where you're deploying these packages?

Also, during deployment through JAMF, are you able to access the following location on a client machine: /Library/Application Support/JAMF/Downloads/<packagename>.pkg.unzip/Test_Install.pkg/Contents/Resources/ASU_5.0

Best Regards,

Ankit Singh

S

sunny_hopeful90664

New Participant

Im having the sam eissue and it is driving me nuts!

I

iCharles

Braniac

Hi @sunny_hopeful90664 ,

If you are having trouble creating a proper .pkg file for Mac and Jamf, you can try the following troubleshooting steps:

Make sure you have the necessary permissions to create and install packages. If you are logged in with an account with administrator privileges but still can't install or run the Adobe application, your disk permissions may be damaged. You can repair your permissions using the Disk Utility. Open Disk Utility from the Utilities folder in the Applications folder, select the volume on which you want to install the Adobe application, and then select Repair Disk Permissions.
If you are using Adobe Acrobat or Reader and are experiencing issues with an expired certificate, you can install the latest updates to resolve the issue. Adobe recommends installing the latest patches for all tracks. The latest updates and patches are provided in the provided documentation.
If you are unable to create or install a CCP package on macOS Catalina 10.15, you can try a workaround. Create the package on macOS 10.14 and follow the steps provided in the documentation before installation.
If you deploy packages for Adobe Creative Cloud in an enterprise environment, you can customize the install options by updating the Info.plist file. This lets you configure a custom installation directory and specify the install language.

For more detailed instructions and information, please refer to the relevant documentation:

Hope this helps!

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded