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Cannot Delete Account, Stuck to an Admin Console

New Here ,
Mar 13, 2023 Mar 13, 2023

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I need to cancel my Adobe Plan, I try to go for help, and the application constantly informs me to "contact your administrator for help." Supposedly, according to Adobe, "a member of [my] organization is a designated contact for issues with [my] Adobe products, and I should reach out to [my] administrator or IT contact for help." How do I cancel my Adobe plan? Surely Adobe can be larger than that of a University and can delete my account for me, yes? I really need to delete this account.

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correct answers 1 Correct answer

Community Expert , Mar 13, 2023 Mar 13, 2023

The following article might help you locate the administrator

https://helpx.adobe.com/enterprise/kb/contact-administrator.html

-Manan

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Community Expert ,
Mar 13, 2023 Mar 13, 2023

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why can't you contact your plan administrator?

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New Here ,
Mar 13, 2023 Mar 13, 2023

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Don't have one. My campus is unhelpful and not the greatest with technology.

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Community Expert ,
Mar 13, 2023 Mar 13, 2023

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you have to have one if you have an enterprise subscription.  

 

you can try contacting adobe support.  there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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Community Expert ,
Mar 13, 2023 Mar 13, 2023

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The following article might help you locate the administrator

https://helpx.adobe.com/enterprise/kb/contact-administrator.html

-Manan

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