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default7wdbawmcdkdi
Participant
July 14, 2021
Answered

Cannot install Creative Cloud anymore

  • July 14, 2021
  • 3 replies
  • 396 views

After trying to open Photoshop CC through the CC desktop app, I could no longer click on anything in the desktop app, everything was unresponsive so I decided to take following steps I've seen in similar posts.
- Ran the uninstaller (completed with errors)
- Ran the cleaner tool and cleaned everything

- Restarted my PC
- Checked if there were any Adobe files associated with cc still left, negative

- Disabled my firewall
- Ran the installer as admin
The installer simply wont even open anymore.

This topic has been closed for replies.
Correct answer default7wdbawmcdkdi

UPDATE:

Windows had an unfinished update which for whatever reason whas stuck at x% so I never got notified of that.

 

The issue is now solved.

3 replies

D
default7wdbawmcdkdiAuthorCorrect answer
Participant
July 15, 2021

UPDATE:

Windows had an unfinished update which for whatever reason whas stuck at x% so I never got notified of that.

 

The issue is now solved.

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
July 14, 2021

Default, what type of Creative Cloud membership are you attempting to use? I don't see any active individual plan under the e-mail address you used to post to this public discussion forum.

D
default7wdbawmcdkdiAuthor
Participant
July 14, 2021

School/edu license provided by the school.

 

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
July 14, 2021

Thanks, Default. For your next steps, then please contact your school's Creative Cloud plan administrator for assistance.  They also have the ability to open a support case on your behalf, if necessary.  I will also move this discussion to the Enterprise & Teams forum, as the Download & Install forum is designed for individual memberships and licenses.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    July 14, 2021


    again, clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
    check for, and if available, update your os
    repair all ms visual c++ versions that can be repaired.
    update your ms visual c++, if it can be updated
    restart your computer (don't skip this)
    reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud
    if you're unable to install the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
    use the desktop app to install your cc programs/trials

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