Cannot Open Acrobat After Unserialize

[nickongpauco]

I am working to Unserialize Adobe Acrobat Pro DC on our Mac computers. I am able to successfully run the deserialize command:

./adobe_prtk --tool=UnSerialize --leid=V7{}AcrobatETLA-12-Mac-GM --deactivate --force

with a success code of zero but when I go to open Adobe, instead of the sign in window like I get for running the same command in Windows, I am greeted with the following window:

Sorry, something went wrong

More information

Please try launching Acrobat first or contact your administrator. Learn more.

I cannot no longer open Acrobat or any other Adobe product installed. When I run the AdobeExpiryCheck command it shows that:

No expiring/expired serial number found on the system ...

It seems the command worked too well. I would like to continue to use the installed version on our Macs just like the same command lets us for Windows but I am not prompted for sign in. Is there anything I am missing from the unserialize process?

[Bani Verma]

Hi Tiffany, 

I have sent you the file. 

Please check your personal message. 

Thanks!

[David5E57]

Hi,

Can I also have the file please? I have the same issue as the rest.

Thanks,

David

[Nikhil R Gupta]

Hello David,

Sent you the file.

Thanks,

Nikhil Gupta

[michaelw17472916]

I guess I need this file too....support was not able to help me at all.

[Nikhil R Gupta]

hello,

I have shared the file.

Thanks,

Nikhil Gupta

[Samuel5CC4]

Hi Nikhil , Can I have the file too 
com.adobe.acrobat.pro.DC.plist
I'm having the same issue 
Thanks

[Nikhil R Gupta]

Hello,

I have shared the file.

Thanks,

Nikhil Gupta

[Samuel5CC4]

Thanks Nikhil its working !! 

[Adam5E50]

Hi @Nikhil R Gupta I also need this file.

Thanks!

[Nikhil R Gupta · Accepted solution]

Hello Adam,

Below steps you may try:

Go to /Library/Preferences/ (System library preferences)

Place the Plist file in Preferences folder.

Reboot the MAC machine.

Launch Acrobat

Plist file: Plist 

Thanks,

Nikhil Gupta