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SG chantal
Participant
February 7, 2018
Answered

Cant confirm our license to creative cloud

  • February 7, 2018
  • 2 replies
  • 378 views

Hi

Our account with 'creative cloud' program is suppose to be confirmed until august 2018. We still have this message every time we try to open any adobe programs like illustrator, Photoshop or acrobat.

Here's a print screen of the message:

Here's one of our account confirmation:

Thank you.

Message was edited by: JSM. Discussion successfully moved from Illustrator to Adobe Creative Cloud

    This topic has been closed for replies.
    Correct answer alisterblack

    Hi,

    I checked the Adobe ID that you have used here and you do have a valid license attached to it from you CC Team account.

    Please check the following:

    1. Ensure you are using the correct Adobe ID - if added to the Admin Console as Federated ID or Enterprise ID make sure you are choosing the 'Enterprise' option when logging in.
    2. Sign out and sign back in to the software by going to Help>Sign Out
    3. Make sure you are connected to the internet
    4. The opm.db file contains cached user login information and deleting this file is a useful troubleshooting step. Once deleted a fresh file will be automatically created when you launch Creative Cloud and log back in.
      • Close the Creative Cloud application.
      • Navigate to the OOBE folder.
        Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
        Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE folder
      • Delete the opm.db file.
      • Launch Creative Cloud.

    2 replies

    alisterblack
    Community Manager
    alisterblackCommunity ManagerCorrect answer
    Community Manager
    February 8, 2018

    Hi,

    I checked the Adobe ID that you have used here and you do have a valid license attached to it from you CC Team account.

    Please check the following:

    1. Ensure you are using the correct Adobe ID - if added to the Admin Console as Federated ID or Enterprise ID make sure you are choosing the 'Enterprise' option when logging in.
    2. Sign out and sign back in to the software by going to Help>Sign Out
    3. Make sure you are connected to the internet
    4. The opm.db file contains cached user login information and deleting this file is a useful troubleshooting step. Once deleted a fresh file will be automatically created when you launch Creative Cloud and log back in.
      • Close the Creative Cloud application.
      • Navigate to the OOBE folder.
        Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
        Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE folder
      • Delete the opm.db file.
      • Launch Creative Cloud.
    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    February 7, 2018

    [ moved from Adobe Creative Cloud to Deployment for Creative Cloud for Team, Enterprise, & CS]

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