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freber12
Participant
November 15, 2022
Question

Cant contact support

  • November 15, 2022
  • 4 replies
  • 1939 views

Hi all!


We need to contact Adobe-support but I cant figure out how!?

All the links just takes me around in a circle, I can never find the option to contact Adobe.

Could someone please help!?

    This topic has been closed for replies.

    4 replies

    alessiav28636085
    alessiav28636085
    Participant
    November 16, 2022

    It doesn't work for me.

    If you found a way to reach them please let me know.

    It's been a while and am paying for nothing.

     

    Thanks

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    November 16, 2022

    @alessiav28636085 , @freber12 ,

    Again: if you have an Enterprise or Teams account, you should use the admin console to contact support. I suppose that you have such an account, as you posted in the Enterprise & Teams forum. This needs to be done by an administrator for your subscription.

     

    If you do not have such an account, do as indicated by @John T Smith : https://community.adobe.com/t5/enterprise-teams-discussions/cant-contact-support/m-p/13347557#M41359.

    ABAMBO | Hard- and Software Engineer | Photographer
      alessiav28636085
      alessiav28636085
      Participant
      November 16, 2022

      I do have one but it takes me to a calendly link that doesn't work.

       

      The incognito suggestion doesn't work either.

      Nancy OShea
      Community Expert
      Nancy OSheaCommunity Expert
      Community Expert
      November 16, 2022

      Enterprise & Teams:

      Ask your IT Admin to submit a service request from their admin console.

       

      Individual subscribers may use ordinary support channels -- Online Chat and Telephone.

       

      Nancy O'Shea— Product User & Community Expert
        Abambo
        Community Expert
        AbamboCommunity Expert
        Community Expert
        November 15, 2022

        Do you have a Teams or Enterprise subscription, as you posted in this forum? Then you should contact Adobe customer care via the admin console (https://adminconsole.adobe.com/support)!

        ABAMBO | Hard- and Software Engineer | Photographer
          John T Smith
          Community Expert
          John T SmithCommunity Expert
          Community Expert
          November 15, 2022

          Be sure to remain signed in with your Adobe ID before accessing the link below
          Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

           

          you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
          you MUST also allow 'cookies' in your web browser for the link to work


          This link will go directly to the chat option
          Type "Agent" in the chat box to bypass the chatbot and be connected to a person
          -Meaning type in the word Agent without the quote " " marks
          https://helpx.adobe.com/contact.html?rghtup=autoOpen


          or by telephone https://helpx.adobe.com/contact/phone.html
          .
          Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
          -click for more information about scammers https://tinyurl.com/10791730

          kglad
          Community Expert
          kgladCommunity Expert
          Community Expert
          November 15, 2022

          or twitter, @19130039 

           

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