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Participant
November 15, 2022
Question

Cant contact support

  • November 15, 2022
  • 4 replies
  • 1939 views

Hi all!


We need to contact Adobe-support but I cant figure out how!?

All the links just takes me around in a circle, I can never find the option to contact Adobe.

Could someone please help!?

This topic has been closed for replies.

4 replies

alessiav28636085
Participant
November 16, 2022

It doesn't work for me.

If you found a way to reach them please let me know.

It's been a while and am paying for nothing.

 

Thanks

Abambo
Community Expert
Community Expert
November 16, 2022

@alessiav28636085 , @freber12 ,

Again: if you have an Enterprise or Teams account, you should use the admin console to contact support. I suppose that you have such an account, as you posted in the Enterprise & Teams forum. This needs to be done by an administrator for your subscription.

 

If you do not have such an account, do as indicated by @John T Smith : https://community.adobe.com/t5/enterprise-teams-discussions/cant-contact-support/m-p/13347557#M41359.

ABAMBO | Hard- and Software Engineer | Photographer
alessiav28636085
Participant
November 16, 2022

I do have one but it takes me to a calendly link that doesn't work.

 

The incognito suggestion doesn't work either.

Nancy OShea
Community Expert
Community Expert
November 16, 2022

Enterprise & Teams:

Ask your IT Admin to submit a service request from their admin console.

 

Individual subscribers may use ordinary support channels -- Online Chat and Telephone.

 

Nancy O'Shea— Product User & Community Expert
Abambo
Community Expert
Community Expert
November 15, 2022

Do you have a Teams or Enterprise subscription, as you posted in this forum? Then you should contact Adobe customer care via the admin console (https://adminconsole.adobe.com/support)!

ABAMBO | Hard- and Software Engineer | Photographer
John T Smith
Community Expert
Community Expert
November 15, 2022

Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

 

you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
you MUST also allow 'cookies' in your web browser for the link to work


This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen


or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

kglad
Community Expert
Community Expert
November 15, 2022

or twitter, @19130039