• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
1

CC2020 Media Encoder update/install fails with error 125

Explorer ,
Jul 20, 2020 Jul 20, 2020

Copy link to clipboard

Copied

I was updating Adobe apps on a Mac (Catalina) and they were updating fine until I got to Premier Pro which failed with the 125 error.  I discovered Premiere Pro tries to update Media Encoder during its own update process and it appears that is what is failing.  I tried to update Media Encoder on it's own but it still failed with the same 125 error.  I removed it and then tried to reinstall but still same error.    Other apps like Photoshop and Dreamweaver updated fine so I think I can connect to their servers okay.  Could this be an issue on Adobe's end?

 

Thanks.

TOPICS
Troubleshooting

Views

656

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jul 22, 2020 Jul 22, 2020

Copy link to clipboard

Copied

Hi there,

 

We're here to help you. 

Please see the link below for help: https://helpx.adobe.com/in/download-install/kb/troubleshoot-download-install-error.html

 

Thanks 

Kanika 

 

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jul 28, 2020 Jul 28, 2020

Copy link to clipboard

Copied

Yes, I have already seen that article.  Error code 125 states that it is unable to reach Adobe servers.  However, as I said in my initial post, other apps such as Photoshop updated fine without issue.  So the machine clearly can reach Adobe servers.  It is just not able to for Media Encoder.  I tried again today and still get the same thing and Photoshop updated fine again.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 10, 2020 Sep 10, 2020

Copy link to clipboard

Copied

I'm seeing the same issue where I successfully update Photoshop and Illustrator but have not been successful with Media encoder, Premier Pro or Audition. Any help on this issue is appreciated. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Sep 10, 2020 Sep 10, 2020

Copy link to clipboard

Copied

LATEST

Actually, now it seems to have affected all of the purple colored apps.  Media Encoder, Audition, After Effects, Premiere Rush and Premiere Pro.  They all get the same error about being unable to contact Adobe servers.  All of the other apps always update fine though.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines