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R
raym62770764
Known Participant
July 20, 2020
Question

CC2020 Media Encoder update/install fails with error 125

  • July 20, 2020
  • 1 reply
  • 814 views

I was updating Adobe apps on a Mac (Catalina) and they were updating fine until I got to Premier Pro which failed with the 125 error.  I discovered Premiere Pro tries to update Media Encoder during its own update process and it appears that is what is failing.  I tried to update Media Encoder on it's own but it still failed with the same 125 error.  I removed it and then tried to reinstall but still same error.    Other apps like Photoshop and Dreamweaver updated fine so I think I can connect to their servers okay.  Could this be an issue on Adobe's end?

 

Thanks.

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1 reply

Kanikas
Community Manager
KanikasCommunity Manager
Community Manager
July 22, 2020

Hi there,

 

We're here to help you. 

Please see the link below for help: https://helpx.adobe.com/in/download-install/kb/troubleshoot-download-install-error.html

 

Thanks 

Kanika 

 

 

R
raym62770764Author
Known Participant
July 28, 2020

Yes, I have already seen that article.  Error code 125 states that it is unable to reach Adobe servers.  However, as I said in my initial post, other apps such as Photoshop updated fine without issue.  So the machine clearly can reach Adobe servers.  It is just not able to for Media Encoder.  I tried again today and still get the same thing and Photoshop updated fine again.

    J
    JHof27
    Participant
    September 10, 2020

    I'm seeing the same issue where I successfully update Photoshop and Illustrator but have not been successful with Media encoder, Premier Pro or Audition. Any help on this issue is appreciated. 

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