Contact your it admin for access. Adobe CC illustrator and photoshop IOS

[Kaylei5C16]

Hi! I need help getting into Adobe illustrator and photoshop, when I open the app it tells me to contact the admin for access? 

[Abambo · Accepted solution]

Hi @Kaylei5C16 ,

If you have a teams licence, access to CC is managed by an admin inside of your organization. You need to contact this admin or admins (depending on the organization, there may be more than one) for the trouble resolution.

[Kaylei5C16]

Right, but is that the same if I bought it from collegebuys.com? 

[Abambo]

The message suggests so. I was an admin of a teams account and the admin can set the message that is shown. Mine was to contact my company's helpdesk. So whoever is the admin of your license, you should know how to contact him/her or the attributed helpdesk.

[Test Screen Name]

You're trying to run Photoshop on your iPad? 

[Espoir34013559poqs]

Bonjour monsieur, est ce que je peux être utilisateur responsable de mon téléphone

[kglad]

@Espoir34013559poqs 

are you having a problem?

[Abambo]

Bien sûr. Mais, votre téléphone n'est pas un domaine de compétence d'Adobe.