Creative Cloud Deployments Fails (Windows 10 v1803 Image Creation)

Forum|Forum|7 years ago
June 12, 2018
2 replies
14721 views

I have been attempting to create a new Windows 10 v1803 image and I have been having occurring issues with the installation failing. The bulk majority of the apps will install, then a failure will occur and all apps will be uninstalled.

I contacted Adobe, but they 'don't support virtual deployments'.

I'm at my wits end on attempting to deploy this software. Please help!

This topic has been closed for replies.

Correct answer forest ridge 4800

I found the solution to the issue. Sorry Adobe, your recommendation didn't do the trick.

I appears that the issue revolved around installing Adobe CC along with Office 2016. As Office 2016 has an embedded version of Adobe Distiller, Adobe Distiller (and all other APPs) couldn't be installed first. I also found that Adobe CC would fail if Office 2016 was installed first.

The trick was to create two Adobe install packages.

-One with ALL APPs except Adobe DC Reader (and Distiller)

*NOTE: Do not include Adobe XD, it causes SYSPREP to fail while creating a Windows 10 1803 Master Image.

-One with Adobe DC Reader (and Distiller) ONLY

Step 1: Install the Adobe package with ALL APPs

Step 2: Installed Office 2016

Step 3: Install the Adobe DC/Distiller Package.

Step 4: Celebrate.

F

forest ridge 4800AuthorCorrect answer

New Participant

I found the solution to the issue. Sorry Adobe, your recommendation didn't do the trick.

I appears that the issue revolved around installing Adobe CC along with Office 2016. As Office 2016 has an embedded version of Adobe Distiller, Adobe Distiller (and all other APPs) couldn't be installed first. I also found that Adobe CC would fail if Office 2016 was installed first.

The trick was to create two Adobe install packages.

-One with ALL APPs except Adobe DC Reader (and Distiller)

*NOTE: Do not include Adobe XD, it causes SYSPREP to fail while creating a Windows 10 1803 Master Image.

-One with Adobe DC Reader (and Distiller) ONLY

Step 1: Install the Adobe package with ALL APPs

Step 2: Installed Office 2016

Step 3: Install the Adobe DC/Distiller Package.

Step 4: Celebrate.

H

Hubert Lam (CABC-WR)

Inspiring

Unfortunately not so with Adobe CC2020 + Office 365 ProPlus.

CC2020 will install, but will cause Sysprep to then fail.

It's been like this since early 2019 and I still couldn't get to the root cause of it until taking out the CC2019 installation. 😞

S

summoner2100

Participating Frequently

I just had that myself, and managed to get it to sysprep..

Run an admin powershell prompt, and use the command:
Get-AppxPackage -Name *AdobeNotificationClient* | Remove-AppxPackage

I don't know what this breaks with the suite, but it syspreps for Adobe CC 2020.. Make sure Adobe XD is also not installed as it's an APPX app that Adobe don't run powershell commands to install it for all users (No idea why)