Creative Cloud Files not working anymore (web & desktop)

Forum|Forum|3 years ago
June 7, 2022
1 reply
932 views

Hi there!

Since yesterday people in my office can't use Creative Cloud files anymore. The desktop syncing isn't working and, when we try to access the web version (https://assets.adobe.com/files/), we get an error: "Unable to load assets. Error occurred while loading assets. Try visiting this page later. - Something went wrong". See attachment.

Cloud XD documents aren't syncing either.

Is there currently a server problem? We're in Italy.

Thank you.

-Matteo

This topic has been closed for replies.

kglad

Community Expert

reset the cc desktop app: make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

M

Matteo SAuthor

Participating Frequently

Hi, thanks for the answer.

I did that, but it didn't work. I don't think the problem is (only) with the app, anyway: the screenshot I posted is from the web version.
I also tried to access on a different PC with a different internet connection, same problem.

M

Matteo SAuthor

Participating Frequently

you would remove 1/2 the suspected files (to start that's 1/2 the total) and see if the error persists. if there's one corrupt file and the problem persists, it's in the unremoved 1/2. remove 1/2 and those etc. if you have ~1million files, that could take up to (log base 2 of 1m) 20 steps to pinpoint.

Hmmm... so we should do that on every PC, right? Of course we can't do it via web since files aren't loading.

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