Creative Cloud Free Space

[Blakk76]

Hello,
I am having this "incorrect free space" problem, I did DELETE all the files from local disks and deleted PERMANENTLY from CCloud web site deleted folder, so I have ZERO local files, ZERO files in the web interface yet I have 47Gigs occupied on the Creative Cloud.
Is there a way to clean up this mess or at least see what is occupying the space?

[SuJoshi]

Hello,

Please check the "Deleted" folder by navigating to "assets.adobe.com" and remove all the contents.

[Blakk76]

Hi, thanx for an answer, however as I've already pointed out in my question I DID "deleted forever" everything from there, still 43gigs are "used" while there's still NO files on the cloud and local drive.

[SuJoshi]

Kindly share the screenshot of the cloud storage showing in the creative cloud desktop on the top right side and on the website (assets.adobe.com).

[Blakk76]

[SuJoshi]

Thank you so much for sharing the details with us. Let me work with the concerned team and will share an update with you.

[SuJoshi]

Hello @Blakk76 ,

To debug this further we need the User session log. To provide this please perform the below steps:

> Open a new tab in Chrome browser and visit https://assets.adobe.com?flags=log_collector
>  Login and visit the Files tab.
> After the page upload is completed, visit cloud documents.
> Press CTRL+SHIFT+L is will give a toast the logs are collected. Click on download.

Kindly share those logs so that we can investigate the issue

[SuJoshi · Accepted solution]

Thank you for sharing the logs with us. We have investigated and found the root cause.

The files will show up under the Deleted folder in https://assets.adobe.com/deleted from where you have to delete them which will fix the issue. 

[Blakk76]

Thank you 

That worked

However is this one time solution or the problem is fixed permanentely?

[SuJoshi]

Please do not worry, it will not happen in the future. It was an issue in the backend which is fixed by the engineers.

[Gurbir25688035z3h1]

im dealing with the same issue