Creative cloud signed in, but not apps!

[Ahmed33922431fve7]

I have a subscribtion through school and it is working on one PC. On my other PC, the creative cloud recognizes my account, but the other apps do not. If I open the Acrobat and try to sign in I get this message "adobe initalizing registeration please try after a minute". If I open Adobe Premiere or Photoshop it tells me it can't connect to Adobe servers, error code 20400. I tried every solution I found, including reparing the installation, uninstall and reinstall, clearing the host files, and trying Adobe connections to CS6 and CS5.5...etc. None of them is working! 

They used to work on this PC and the other PC at the same time without any problem. 

Thanks for help.

[bernard_4931]

I have a subscribtion through school and it is working on one PC. On my other PC, the creative cloud recognizes my account, but the other apps do not. If I open the Acrobat and try to sign in I get this message "adobe initalizing registeration please try after a minute". If I open Adobe Premiere or Photoshop it tells me it can't connect to Adobe servers, error code 20400. I tried every solution I found, including reparing the installation, uninstall and reinstall, clearing the host files, and trying Adobe connections to CS6 and CS5.5...etc. None of them is working! 

They used to work on this PC and the other PC at the same time without any problem. 

Thanks for help.

By @Ahmed33922431fve7

Hello!

I'm sorry you're having trouble with Adobe Creative Cloud on your second PC. To resolve the issue, ensure your PC is connected to the internet and that there are no network restrictions. Try signing out of your Adobe account and signing back in, and make sure your Creative Cloud app is up to date. Running the Adobe Creative Cloud Cleaner Tool may help fix installation issues. If the problem persists, reach out to Adobe Support with the error code 20400 for further assistance. I hope this helps!

[bernard_4931]

I have a subscribtion through school and it is working on one PC. On my other PC, the creative cloud recognizes my account, but the other apps do not. If I open the Acrobat and try to sign in I get this message "adobe initalizing registeration please try after a minute". If I open Adobe Premiere or Photoshop it tells me it can't connect to Adobe servers, error code 20400. I tried every solution I found, including reparing the installation, uninstall and reinstall, clearing iTero Com the host files, and trying Adobe connections to CS6 and CS5.5...etc. None of them is working! 

They used to work on this PC and the other PC at the same time without any problem. 

Thanks for help.

By @Ahmed33922431fve7

Hello!

I'm sorry you're having trouble with Adobe Creative Cloud on your second PC. To resolve the issue, ensure your PC is connected to the internet and that there are no network restrictions. Try signing out of your Adobe account and signing back in, and make sure your Creative Cloud app is up to date. Running the Adobe Creative Cloud Cleaner Tool may help fix installation issues. If the problem persists, reach out to Adobe Support with the error code 20400 for further assistance. I hope this helps!

By @bernard_4931

Hello!

Did you find that to be beneficial?

[Ahmed33922431fve7]

This didn't solve the problem. I am not sure if you really understand what the problem is. 

[Hank5E21]

I'm haveing the same problem.  The solutions offered are not any help so far.

[Meenakshi Negi]

Hi Hank5E21,

Thank you for reaching out, and sorry about the trouble.

Please try the troubleshooting steps suggested in the following help document: https://adobe.ly/4kLoOJ3. 

If that does not help, please let us know what happens when you try to launch the application. Do you get the error for all the applications? Share the application and OS version number on the machine.

Feel free to let us know if you need any help.

Thanks,

Meenakshi

[Ahmed33922431fve7]

@Meenakshi Negi Please watch this video to see what is the problem

https://youtu.be/mZHzqMdbc0A?si=TGZjrfx8cOFRNojm 

[Ahmed33922431fve7]

My subscribtion through my college is valid and on the web, I can access them

[Ahmed33922431fve7]

I just added what worked with me. Check it and good luck

[jack_4781]

If you're unable to launch Photoshop, Illustrator, and InDesign on your second PC, there are a few troubleshooting steps you can try. First, ensure your PC is connected to the internet and that no network restrictions are blocking Adobe services. Try signing out of your Adobe account and signing back in, then check if your Creative Cloud app is up to date. If the issue persists, running the Adobe Creative Cloud Cleaner Tool may help resolve any installation problems. For further assistance, contacting Adobe Support with the error code 20400 is recommended. Hope this helps!

[Ahmed33922431fve7 · Accepted solution]

I finally was able to solve the problem using the help from Chat GPT. Here are the steps:

STEP-BY-STEP: Adobe Cleaner Tool (Guaranteed Method)

:white_heavy_check_mark: Step 1: Download the Cleaner Tool

Go to Adobe’s official page and download the Adobe Creative Cloud Cleaner Tool:

• Search: “Adobe Creative Cloud Cleaner Tool official”

• Download the Windows version

(Do not use third-party sites.)

---

:white_heavy_check_mark: Step 2: Uninstall Creative Cloud

1. Settings → Apps → Installed apps

2. Uninstall:

   • Adobe Creative Cloud

3. Restart Windows

---

:white_heavy_check_mark: Step 3: Run the Cleaner Tool (Important)

1. Right-click the downloaded Cleaner Tool

2. Choose Run as administrator

3. Accept the license

4. When prompted, select:

   • Creative Cloud

   • Adobe Licensing

   • Adobe Identity Services

5. Let it complete

6. Restart Windows again

---

:white_heavy_check_mark: Step 4: Reinstall Creative Cloud

1. Download Creative Cloud Desktop App from Adobe

2. Right-click installer → Run as administrator

3. Install

4. Open Creative Cloud and sign in

---

:white_heavy_check_mark: Step 5: Test

Open:

• Photoshop / Acrobat / Illustrator (any one)

🟢 The “cannot connect to the internet” message should be gone.

[Ahmed33922431fve7]

Just a small modification: in step 3, there is substep 4. Instead of just choosing the apps listed, it gave me an option for all Adobe apps and that's what I choose.