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A
Ahmed33922431fve7
New Participant
January 8, 2025
Question

Creative cloud signed in, but not apps!

  • January 8, 2025
  • 1 reply
  • 2966 views

I have a subscribtion through school and it is working on one PC. On my other PC, the creative cloud recognizes my account, but the other apps do not. If I open the Acrobat and try to sign in I get this message "adobe initalizing registeration please try after a minute". If I open Adobe Premiere or Photoshop it tells me it can't connect to Adobe servers, error code 20400. I tried every solution I found, including reparing the installation, uninstall and reinstall, clearing the host files, and trying Adobe connections to CS6 and CS5.5...etc. None of them is working! 

They used to work on this PC and the other PC at the same time without any problem. 

Thanks for help.

1 reply

B
bernard_4931
Participating Frequently
January 8, 2025
quote

I have a subscribtion through school and it is working on one PC. On my other PC, the creative cloud recognizes my account, but the other apps do not. If I open the Acrobat and try to sign in I get this message "adobe initalizing registeration please try after a minute". If I open Adobe Premiere or Photoshop it tells me it can't connect to Adobe servers, error code 20400. I tried every solution I found, including reparing the installation, uninstall and reinstall, clearing the host files, and trying Adobe connections to CS6 and CS5.5...etc. None of them is working! 

They used to work on this PC and the other PC at the same time without any problem. 

Thanks for help.


By @Ahmed33922431fve7

 

Hello!

I'm sorry you're having trouble with Adobe Creative Cloud on your second PC. To resolve the issue, ensure your PC is connected to the internet and that there are no network restrictions. Try signing out of your Adobe account and signing back in, and make sure your Creative Cloud app is up to date. Running the Adobe Creative Cloud Cleaner Tool may help fix installation issues. If the problem persists, reach out to Adobe Support with the error code 20400 for further assistance. I hope this helps!

B
bernard_4931
Participating Frequently
January 9, 2025
quote
quote

I have a subscribtion through school and it is working on one PC. On my other PC, the creative cloud recognizes my account, but the other apps do not. If I open the Acrobat and try to sign in I get this message "adobe initalizing registeration please try after a minute". If I open Adobe Premiere or Photoshop it tells me it can't connect to Adobe servers, error code 20400. I tried every solution I found, including reparing the installation, uninstall and reinstall, clearing iTero Com the host files, and trying Adobe connections to CS6 and CS5.5...etc. None of them is working! 

They used to work on this PC and the other PC at the same time without any problem. 

Thanks for help.


By @Ahmed33922431fve7

 

Hello!

I'm sorry you're having trouble with Adobe Creative Cloud on your second PC. To resolve the issue, ensure your PC is connected to the internet and that there are no network restrictions. Try signing out of your Adobe account and signing back in, and make sure your Creative Cloud app is up to date. Running the Adobe Creative Cloud Cleaner Tool may help fix installation issues. If the problem persists, reach out to Adobe Support with the error code 20400 for further assistance. I hope this helps!


By @bernard_4931

Hello!

Did you find that to be beneficial?

 

A
Ahmed33922431fve7Author
New Participant
May 30, 2025

Hi Hank5E21,

 

Thank you for reaching out, and sorry about the trouble.

 

Please try the troubleshooting steps suggested in the following help document: https://adobe.ly/4kLoOJ3. 

 

If that does not help, please let us know what happens when you try to launch the application. Do you get the error for all the applications? Share the application and OS version number on the machine.

 

Feel free to let us know if you need any help.

 

Thanks,

Meenakshi


My subscribtion through my college is valid and on the web, I can access them

 

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