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Creative Cloud Uninstaller "can't uninstall creative cloud for desktop"

Community Beginner ,
Mar 30, 2020 Mar 30, 2020

Trying to do this silently, but of course it won't - because reasons. I included a screenshot to show there's no other adobe apps installed.

 

Annotation 2020-03-30 110307.png

 

On a side note - I had to script a good number of creative cloud apps because the main installer doesn't remove them either. I would give adobe my next months salary if they actually made an uninstaller that actually did just that (removed all the components - not just like 90% of them).

TOPICS
Deploy and package apps , Enterprise
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correct answers 1 Correct answer

Adobe Employee , Mar 31, 2020 Mar 31, 2020

Hello, 

  1. We generally recommend the admin to create uninstaller package using the creative cloud packger to remove/uninstall CC apps. Please check this help document: https://helpx.adobe.com/in/enterprise/package/help/create-uninstall-package.html.
  2. You can also use creative cloud cleaner tool to remove the installed CC apps. Kindly check the complete document: https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html.

 

Hope, this will fix your issue.

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Adobe Employee ,
Mar 31, 2020 Mar 31, 2020

Hello, 

  1. We generally recommend the admin to create uninstaller package using the creative cloud packger to remove/uninstall CC apps. Please check this help document: https://helpx.adobe.com/in/enterprise/package/help/create-uninstall-package.html.
  2. You can also use creative cloud cleaner tool to remove the installed CC apps. Kindly check the complete document: https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html.

 

Hope, this will fix your issue.

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Adobe Employee ,
Apr 01, 2020 Apr 01, 2020
LATEST

Hello,
You can use the Creative Cloud desktop uninstaller to uninstall the desktop client.
https://helpx.adobe.com/in/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#uninstall_w...

As mentioned in the last comment you can also use the Creative cloud cleaner tool to uninstall multiple applications.

https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html#Removeallors...

You can use the xml method as well which is only for Enterprise customers. Reference video  (https://www.youtube.com/watch?v=iRbludtPQd8)

Thanks,

Nikhil Gupta

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