Participant

Answered

Creative Cloud update to 2019 now all apps Trial

Forum|Forum|7 years ago
October 15, 2018
39 replies
33807 views

We have a 100 device license for Creative Cloud that does not expire until July 2019. Today I updated to the latest versions of the apps which appear to be 2019 versions, and now all the apps say 'Start Trial' and if opened, prompt me that I have 7 days.

What the heck is going on? I would contact Adobe Support directly but frankly I had to do that earlier this summer when they failed to update our account when we renewed and all the apps stopped working...and it took them about a month to fix it and then never even contacted me to tell me it was fixed - so no faith there.

This topic has been closed for replies.

Correct answer Jeffrey_A_Wright

Thank you all for the feedback and patience. For more information on how to utilize CC 2019 applications see Apps not available in Creative Cloud Packager | CC 2019 .

Wes Wooten

Inspiring

Well, we built our first package, uninstalled all our working older versions, installed the new version. Guess what, it won't activate.

Thanks Adobe.

Now we have to figure out why it won't register with a package I created from Adobe Packager.

I'm not a child; I don't need Badges, Stickers or Gold Stars, I need ANSWERS.In IT they come to US for answers, WE MUST find them SOMEWHERE! That's YOUR job Adobe.

Wes Wooten

Inspiring

After a call to Adobe Support our installs are now activating.

So for hopefully my last post in this discussion; wait 7 months for the ability to update your subscription, migrate your licensing, create all new installer packages, manually remove all previous versions of Creative Cloud, install new version of Shared Device Licensed Creative Cloud, wait for them to activate.

NOW you can use the current versions, with device licensing, without going into Trial Mode (after you create Adobe IDs for every single person that wants to use the machine of course.) {And I never was presented with the opportunity to back up my user list.}

I'm not a child; I don't need Badges, Stickers or Gold Stars, I need ANSWERS.In IT they come to US for answers, WE MUST find them SOMEWHERE! That's YOUR job Adobe.

Wes Wooten

Inspiring

Has anyone gone through this yet. I am at a point where I have to move forward or face a mob of angry users.

At least as higher ed we have the option for users to maintain their own Adobe ID instead of us having to do that part. I can't imagine the headache K-12 is going to have with all of this!

I'm not a child; I don't need Badges, Stickers or Gold Stars, I need ANSWERS.In IT they come to US for answers, WE MUST find them SOMEWHERE! That's YOUR job Adobe.

M

msnead53

Inspiring

I've been holding out (I'm in K-12) hoping they extend the 30 days to something more manageable like 90 days.

Wes Wooten

Inspiring

Hmm, my replies disappeared and my last post got branched??

Reposting the pertinent info that is now missing for people who are going into Trial Mode in 2019. You are required to migrate to Shared Device Licensing to continue using Adobe CC. Device Licensed machines with auto updates will upgrade to 2019 but not be able to activate (hence Trial Mode)

You only have 30 days to convert your entire organization over to the new scheme. The process is relatively straightforward, but you will have to create all new packages and evidently manually uninstall previous versions.

I didn't save a copy of the 5 warning screenshots during the conversion process, but suffice it to say the conversion process seems to work.

The original deadline to complete that was December 2019, that allowance has evidently now been removed and they are blacklisting nearly all previous versions of Adobe CC (from AdobeCC Admin website):

"IMPORTANT NOTICE: If you have not yet updated to the latest version of Creative Cloud, please note that you are no longer licensed to use certain older versions of the apps or to deploy packages containing these older versions. Your organization should discontinue usage of the unauthorized products shown at this link and update to the authorized versions. Instructions are provided at the same link."

I'm not a child; I don't need Badges, Stickers or Gold Stars, I need ANSWERS.In IT they come to US for answers, WE MUST find them SOMEWHERE! That's YOUR job Adobe.

ProDesignTools

Community Expert

Hi Everyone,

Here are a bunch of new help pages up on Adobe's site – hopefully they will help answer some questions:

Shared device license FAQ

Migrate from Device Licensing to Shared Device Licensing

Shared device licensing | Deployment Guide

Shared Device configuration

M

msnead53

Inspiring

FYI-- that FAQ is not 100% accurate. I talked to someone from Adobe regarding this just yesterday (took me about 2 weeks to finally get someone to actually call me).

One note on the FAQ says, "Can I use a single email address to activate 300 computer units?" -- "NO" ... I asked if I could create 30 generic accounts and have everyone use those in the one lab I have that uses CC. I have 2000+ students in this school and would rather not create all of those accounts for 0 benefit and lots of hassle. Their response to me was, "you should have no problem using a single generic account."

Another note says, "Can Shared device licensing be applied to staff computers as well?" -- "NO" ... I immediately went to my reseller on this question because we just recently (before this giant debacle) purchased a site license of 100 devices licenses for staff. They went back and forth and the answer was, "Adobe said the licenses can be installed on single use computers." ...And when I questioned the definition of "single use" I was told, "Single use meaning it is primarily used by the same user each day."

When I brought up these two facts to the person I talked to from Adobe he said quite frankly to me, "things are changing every day and we are all kind of fumbling through this because there have been a lot of complaints and many different solutions."

krobbb1

Participating Frequently

Do you know of any school who is now using 2018 Device licenses and have gone through the migration process to 2019 CC Shared Device licenses and then the install, create packages and deploying the packages? I have all of the Adobe links, and I have read them. I am more confused there are too many options and I am not sure which are relevant to my school. I am the one who is going to do this process. I have been the one who created the packages and installed them in the past, but this seems so confusing. I would love to just have a step by step list of what I need to do for our situation. We are using Macs are k-12 and adult we have been in the team category. In the 2018 and before I have gone to the Adobe console, created a package and then built then installed it on the devices, not many issues.

If anyone knows anyone who has gone through this process I would like to ask them some questions. I don't want to start the process and them get stuck and not know what to do or what choices are the right ones for our situation. Any person or school gone through this?

Help. Thank you.

P

PsyMan

Participant

Just here to add my name to the list of frustrated admins. 272 device licenses here rising potentially by another 200+ in 19/20. Deployed in August/Sep 2018 and now the 10 sites want to update for various bug fixes. I have had to send out an emergency warning to all of my IT Staff to make sure they do not update the software.

We try to market ourselves as a cutting edge training company sporting the latest hardware and software. Adobe have now made that a bit of a lie despite our best efforts to pay them for the latest software.

Autodesk on the other hand provide us with all of their software for free knowing full well we are turning out thousands of potential customers per year.

I really do not relish having to manage thousands of user accounts, we may have to have one generic student@ account for all of them. That would of course break the "cloud" part of creative cloud but at least they can use it the old fashioned way.

It really is hard enough trying to navigate this already frustrating licensing system without having to also battle the company you are paying good money to as they try to cut you down mid academic year. Too big to care I suppose....

I think Jeff is just an auto-responder to make it look like Adobe read the forums ;-)

M

msnead53

Inspiring

I don't think it's ambiguous at all. It'll be different than "named" because the student that signs in will not be given rights to use the software on a different device. Them signing in will activate the license on the device.

What is really going to suck, and I think we may seriously look at alternative software because of it, is I do not want to have to create 1600 (1 school), or 3200 (secondary students), or 8000+ student (district) and 1000+ staff accounts to use software that only a fraction of them will use, and only for a few weeks or months at a time to boot. One may say, "well just create it for the ones that need it then." Well guess what-- the ones that need it is a constantly revolving door, every marking period in some cases.

On top of that-- hey Adobe, ever hear of COPPA and FERPA laws? Yea, so if we do decide to actually keep your software and get forced into creating these Adobe accounts, we also now have a generate letters to send home to parents to get them to approve us to provide student information to an outside company.

All of this headache for absolutely *0* benefit. None.

ChrisHalkovic

Participant

Here is a document I found online for the new Shared Device Licensing. It says Q1 2019 release. We know that means it won't be done until March 31, 2019.

J

joelp93294430

Participant

That document is interesting. The wording leaves some questions as to if even when the "Shared Device License" system is implemented will there be a required login for the students to be able to use the software.

"How does this change impact students accessing Creative Cloud?

To access the latest apps and services in Creative Cloud, students will be prompted for an ID and password."

"How are shared devices counted against a customer’s entitlement?

A Shared Device License is only counted against entitlement when a student logs in for the first time. After deployment the consumption of licenses will show as “0” until students start to use the machines."

It could be read that even with the "Shared Device License" model, the students will be prompted for an ID and password and that will signify to the Admin Console that a license was consumed on that device or profile. Which, if read that way, sounds exactly like Named User Licensing and not "shared" or "device" licensing at all.

M

msnead53

Inspiring

It's now 2019. Are we any closer to being allowed to upgrade to the software we are licensed for?

Wes Wooten

Inspiring

Yeah, but they already have our money. What incentive is there to actually fix this in a timely fashion?

The closest I've heard is February and that will be the "Shared Device License" where we have to create and manage user accounts for every student that wants to use the lab.

The problem now is students and faculty who have their own accounts and are already upgraded. Now if they want to edit those documents on campus they have to save down in compatibility mode and that makes changes that are unacceptable to Graphics folks.

It is very frustrating and, as has been said, not representing the benefits we paid dearly to receive.

I'm not a child; I don't need Badges, Stickers or Gold Stars, I need ANSWERS.In IT they come to US for answers, WE MUST find them SOMEWHERE! That's YOUR job Adobe.

J

jessew7844216

Participant

I've been an admin for a long time and this is honestly one of the most garbage moves I've ever seen a software company make.

Playing it off as "you should talk to your reseller" is an extremely weak excuse. It's inexcusable that there is not a substitute license option not already available.

lees47441177

Participant

Same issue at our school. Ball completely dropped by Adobe. 200 licenses. They need to allow 2019 NOW or schools will not be renewing.

Jeffrey_A_Wright

Community Manager

Please also see Msnead53 branched discussion at Acrobat Pro updated and now it is in trial mode .

Lee_Hodgkinson

Participating Frequently

I tired the install a new license and that didn't work. Still says trial (5 days left now). Is there any way to save down to an older version of Acrobat that is supported by Device License.

2019.008.20071 is a version of Acrobat DC that supports Device License (at least it does on my other two Macs).

If I uninstall and try to reinstall a newly created Acrobat DC 19 using the Creative Cloud Packager (only way to make packages for Device Licenses) it creates a package using the newer 2019.010.20064 version and goes right to trial mode.

P

PFFU

Participant

This is not an answer. So I put the Q again....When will CC 2019 work for Device License?

dans95728354

Participant

HI,

We have just happend across this issue today when our trial ran out! Why did Adobe let device licences update to the new CC2019 software when it isn't supported (currently)? We only just bought these device licences been designing for a month+ which is going to cause another headache if we will need to rollback...

This simply isn't good enough Adobe, i would like my licences changed to compatible licences that works now please. There are way to many to rollback and we are partway into a course >.< with our students!

HELP US! @Adobe

carlsunder01

Participating Frequently

They sent out a link to a recording of a webinar that I attended that explains the new setup pretty well.

Adobe Creative Cloud and Lab Licensing Update for Primary and Secondary Education Customers

james02145

Participating Frequently

So basically they're launching shared device licensing sometime in "early" 2019 and we're screwed until then unless you switch your license over to named user licensing. Can you at least stop the updates from showing for our device licenses? How does it make any sense that you even allow our apps to update when you know it just reverts them to trial mode and you don't even have the decency to add in the function to revert to the 2018 version?

Show more replies

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded