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YouknowImAStreamer
Participant
April 20, 2020
Answered

Creative Cloud won't install. Won't proceed past sign in.

  • April 20, 2020
  • 3 replies
  • 5549 views

I can't get Creative Cloud or Adobe Premiere installers to work on Windows10.

 

1. I have to use an admin account to run the installer. (Either run as admin or just authenticate to allow installer to run)

2. It runs and says "We'll open a browser window to authenticate your account:

3. Click continue

4. Chrome launches even though it isn't the default browser.

5. Adobe page loads and says "You're all set. You've successfully signed in. Feel free to close this browser tab  andreturn to where you previously left off."

6. ..nothing happens... Installer still says "Check your browser. We've opened a new browser tab for you to sign in. (Once you've been authenticated, you will automatically continue here.)

 

at the bottom it says "if your browser is not repsonding, sign in here"

if I click sign in here it does nothing.

 

So I'm stuck.

    This topic has been closed for replies.
    Correct answer Jeffrey_A_Wright

    Ok, thanks, YouknowIamstreamer.  I will move this discussion to the Enterprise & Teams forum because it is very likely that your company purchased a team or enterprise membership.

     

    For your next step, please contact your companies Creative Cloud administrator to verify they do not already have a solution for the errors you are encountering.  If you both continue to face problems, then the named Creative Cloud Administrator can use the process listed in https://helpx.adobe.com/enterprise/using/support-for-enterprise.html to schedule a session with a Creative Cloud for Team or Enterprise expert.

    3 replies

    K
    KHATUNA287770725nt6
    Participating Frequently
    March 14, 2023

    I have the same problem. Does anyone have the sollution? No point to contact adobe. 

    S
    Community Manager
    SuJoshiCommunity Manager
    Community Manager
    March 14, 2023

    @KHATUNA287770725nt6 You can use the Alternate Download option from the below link to download the installer: https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

    If you are using your personal device, kindly navigate to the "C:\Program Files (x86)\Common Files\Adobe\OOBE\Configs" location and rename the file to "serviceconfig_old.xml" and restart the machine.

     

    I hope that this will resolve your issue.

    K
    KHATUNA287770725nt6
    Participating Frequently
    March 16, 2023

    Thanks a lot


    Hi again,

    Lisense I have: Thank you for choosing Adobe and welcome to the Adobe Volume Licensing (AVL) program. Included in your volume licensing membership is access to Adobe’s Licensing Web Site (LWS), Should I create Cloud packige and put serial number in there? When I instaled its askes for adobe ID. can I than create adobe account for user and sihn them in? As I dont wont them to use my adobe ID which I have bought 5 lisense.

    Which is correct version for instalation?

    Thanks Khat

     

    C
    Ciprian N
    Participant
    January 16, 2021

    I have the same problem, it s work for u now? What should i do? Thank u..

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    April 21, 2020

    YouknowImAStreamer, sorry you are encountering problems installing on Creative Cloud on the Windows 10 computer.  What type of Creative Cloud membership do you have?  There is no CC membership assigned to the e-mail address you used to post to this public forum.

     

    Also, YouknowIAStreamer, do you own and manage the computer that you are installing on to?  Or is it owned and regulated by the organization that is included in the domain name of your e-mail address?

    Y
    YouknowImAStreamerAuthor
    Participant
    April 22, 2020

    My account shows Premier Pro is still available on my plan.

    This is a company computer that I have admin rights on.

      Jeffrey_A_Wright
      Community Manager
      Jeffrey_A_WrightCommunity ManagerCorrect answer
      Community Manager
      April 22, 2020

      Ok, thanks, YouknowIamstreamer.  I will move this discussion to the Enterprise & Teams forum because it is very likely that your company purchased a team or enterprise membership.

       

      For your next step, please contact your companies Creative Cloud administrator to verify they do not already have a solution for the errors you are encountering.  If you both continue to face problems, then the named Creative Cloud Administrator can use the process listed in https://helpx.adobe.com/enterprise/using/support-for-enterprise.html to schedule a session with a Creative Cloud for Team or Enterprise expert.

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