Customized install, with Updates enabled, fails to update due to system policy

Forum|Forum|7 years ago
May 16, 2018
2 replies
921 views

I have deployed Adobe Acrobat 2017 and Adobe Reader 2017 to our associates. Auto Updates were left alone and show as enabled in both applicatons - however, when I check for updates, it says it fails due to system policy - not administrator rights issue, not a group policy issue.....beside this forum, there is literally no help on this, I am hoping someone can point me in the right direction - bupdate has been removed, check and mode are set properly in the registry....any help would be greatly appreciated.

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Correct answer LeoUpdaterX

One of the reasons could be that the package you deployed was created by applying previous patch to AIP (Admin Install Point)

Essentially what is deployed in such cases is not proper target for the patches that are released later. The proper target is baseline MSI installer.

To find out exactly why you have this result, you will need to enable verbose logging for ARM, try to update again, and provide AdobeARM.log file from the User Temp folder (you can send me log file privately).

Please search this forum for instructions on how to enable verbose logging for ARM.

L

LeoUpdaterXCorrect answer

Participating Frequently

One of the reasons could be that the package you deployed was created by applying previous patch to AIP (Admin Install Point)

Essentially what is deployed in such cases is not proper target for the patches that are released later. The proper target is baseline MSI installer.

To find out exactly why you have this result, you will need to enable verbose logging for ARM, try to update again, and provide AdobeARM.log file from the User Temp folder (you can send me log file privately).

Please search this forum for instructions on how to enable verbose logging for ARM.

S

steved23910731Author

Participant

That is exactly the issue AIP install with 30079 added - I will get you the log file, anyway I can recover from this?

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