A

Anonymous

Question

Deploying Acrobat X updates?

Forum|Forum|14 years ago
August 30, 2011
7 replies
19875 views

We originally deployed Acrobat Pro 10.0.3. We created an AIP using 10.0 and the 10.0.3 MSP file. Now that 10.1 is out, we would like to update our machines. I was reading the enterprise guide and from my initial understanding, it seems we need to deploy Acrobat to every user--we can't just push out an update. Is this correct? Is there no way to simply push out the MSP file to have the machines update to the latest version? Thanks!

Acrobat

This topic has been closed for replies.

J

jbdement

New Participant

I've read all the replies and am still totally confused! We've pushed 10.0.0 and installed successfully using SCCM on test machines. In our Oracle environment we HAVE to have patch 10.1.1 installed. What I want to do is create SCCM advertisement to push patch but run the 10.0.0 install first. Seems this would be easy enough in SCCM but it doesn't work. So, I can push 10.0.0 in one advertisement. I created the SCCM advertisement for the patch using the .MSP but it is not installing on the machines. I can't find the kink and do not have admin rights to our SCCM server to see logs. Questions:

Can I use SCCM to push an MSP?

What logs do I need to ask for to find the problem?

Thanks,

Julie

B

brape33

Inspiring

Hi Julie,

it's pretty easy to deploy with SCCM, as long it's a clean installation without any previous version on the machine. You need to create 2 packages in you SCCM environment. First one the base msi of version 10.0.0 with your customization. Create a second package with the latest patch, in this case the mst for version 10.1.1. Make sure you get the right language version for your product, or the installation will fail. The installation call for the patch is "msiexec /p mstname /norestart /qn" and if you want to write a log file "msiexec /p 'mstname' /L*v 'pathtolog\logfilename' /norestart /qn".

Next create a task sequence with 2 steps, for the installation of the msi and the mst. Of course you could also put the mst into the same folder as the msi an slipstream it during the installation. But you would have to update the distribution points every time a new patch arrives. I prefer the single package method because it will reduce the network traffic in the WAN.

J

jbdement

New Participant

Ah! Thanks for the info brape33. We did find the 10.0.0 does remove any previous installation automatically. If I understand your installation call for the patch mine will look like "msiexec /p AcrobatUpd1011.msp /norestart /qn" correct?

R

rdw556

Participating Frequently

Does anyone have a good working uninstall script? One which will uninstall all version of Adobe Pro 10.x and all previous version 9.x too.

I tried the one Brape33 posted above but I don't understand on how it would work as I don't see how it could tell what to uninstall.

It also appears that Adobe Pro version 10.0.0, 10.0.1, 10.1.0 and 10.1.1 all have the same GUID listed in the registry for UNINSTALL.

That might be the reason why my transform which is setup to uninstall all previous installations does not uninstall my 10.1.0 installs.

I googled and ran across this which is about 60% successful. 60% isn't good enough. In addition no log file to determine why some are not uninstalling.

strComputer = "."
Set objWMIService = GetObject("winmgmts:" _
& "{impersonationLevel=impersonate}!\\" & strComputer & "\root\cimv2")

Set colSoftware = objWMIService.ExecQuery _
("Select * from Win32_Product Where Name LIKE 'Adobe Acrobat%'")

For Each objSoftware in colSoftware
objSoftware.Uninstall()
Next

Thoughts? Thanks.

R

ResLi

Inspiring

Hi rdw556

Using Wise Script this is really no problem. With Wise Script I read HKLM\Microsoft\Windows\CurrentVersion\Uninstall\{AC76BA86-1033-F400-7760-000000000005} and get the value of DisplayVersion. If this value equals 10.1.0 the respective MSI will be uninstalled (msiexec.exe /x [AC76BA86-1033-F400-7760-000000000005]). The script shows like

Get Registry Key SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{AC76BA86-1033-F400-7760-000000000005} place in Variable ACROBATX

If ACROBATX Equals "10.0.3" then

Execute %sys32%\msiexec.exe /x {AC76BA86-1033-F400-7760-000000000005} /qb! (Wait)

end

This can be done for each version of acrobat. Btw 9.x will be uninstalled by the installer himselve during the installation of 10.x

Hope this will help.

R

rdw556

Participating Frequently

Another reason to get Wise though me and one other would have to learn how to properly use it.... and this isn't our primary job. lol.

Any way that can be done in normal VBS scripting?

On a simlary note, any website showing all previous GUID's for Adobe Pro from 9 to now?

R

rdw556

Participating Frequently

Brape, Cumulative. So, I just need the 10.0.0 MSI and the lastest Quarterly which is currently 10.1.1 if I understand that correctly. I plan on only updating quarterly as it is a pita right now. Can you also post the vbs script to uninstall 10.1.0 or any version. I can do the uninstalls via bat file but I'm no good at vbs.

xxpluckyxx, We have ~ 600 users so SCCM is extremely helpful in deploying apps. I also use it for reporting and quick software/hardware inventory querys. Depending on the number of users you work with, you might want to give it a try in a test lab.

B

brape33

Inspiring

Hi rdw,

you got that right, 10.1.1 is the only update you need right now. The next quarterly update will replace this one.

Here is the uninstall script.

if Wscript.Arguments.Count = 1 Then
Set sho = Wscript.CreateObject("Wscript.Shell")
strCommand = "C:\Windows\System32\msiexec.exe /X" & Wscript.Arguments(0) & " /norestart /qn"
intRet = sho.run(strCommand,0,True)
If intRet = 3010 Then
intRet = 0
End If
Else
intRet = 0
End If
wscript.quit(intRet)

R

ResLi

Inspiring

It is interesting what I read in this forum.

A little question only: Has anyone ever installed acrobat 9.1.0 on an standalone machine where automatic updates are available? I have done this and then I searched for available updates. And in deed the updater found some updates (9.1.1) and I installed them sucessfully (the system told me at least)! After a reboot of the machine I checked the version of the installed version of acrobat. Result: installed version is still 9.1.0?!!! Adobe is declaring update 9.1.1 as security update. Can somebody tell me how to install a security update over version 9.1.0 if even the installer can’t?

X

xxpluckyxx

Known Participant

Here's a follow up question, with my current work flow and understanding:

Acrobat is installed to machines via GPO pointing to an AIP.

When there is a patch, the patch is applied to a fresh 10.0 AIP, the old AIP is replaced, and the GPO is set to 'redeploy'. This in effect uninstalls the previous instance of the software, and installs the new version in it's place.

It works, but requires keeping or making a new 10.0 AIP to patch each time (a minor annoynce), the time to completely uninstall and reinstall Acrobat, and the network traffic to completely reinstall a 1+ GB application to every machine that has Acrobat installed.

Some people put out command lines that would install a msp to a previous installation. Can this command line be integrated into the same GPO, such that the patch is applied via GPO to those machines it is already applied to?

If not, what method is being used to run this command line on all pertinant machines, given that there is no guarantee that each machine will be online or available at any given instance (even better, it is possible, say if it were a laptop, that the machine may not be online for a month or more).

Using the first 'Full Reinstallation from a patched AIP' method is ugly, but works as a 'set it and forget it' method. Can the 'command line patch' be set up in a 'set it and forget it' manner as well?

Reading through the Enterprise Deployment Guide, using the AIP is the only method mentioned in the GPO section. So, anyone 'moving away from an AIP model', how do you accomplish this (or 'how do you accomplish this without additional software such as SCCM, which would be a whole new ball of wax with it's own problems, at least from what I've already read in this thread, and a huge overhead to implement to take care of the very few applications we would need it for).

Thanks for the input!

X

xxpluckyxx

Known Participant

To apply the patch to all computers using your single original GPO and AIP, you are correct in that the AIP needs to be updated and the entire application redeployed. This is the method given by Adobe (and possibly the only available method).

With Adobe X, the only way to update the AIP is apparently to keep an original AIP of the base 10.0 and update that with the latest .msp. You cannot apply an .msp to an already patched AIP anymore (which seems quite silly to me).

S

SubratoNamata

Adobe Employee

Yes, you have got it right. That was the earlier behavior with 8 and 9. But with 10.0 one needs to have only one patch (i.e. being a cumulative patch) to reach to the latest update. The only thing one need to keep is the original 10.0 AIP installations.

R

rdw556

Participating Frequently

I've tried to patch my 10.1.0 installations which I used SCCM to deploy after I created the 10.1.0 Admin share distribution point.

I believe the uninstall GUIDS are the same for both 10.1.0 and 10.1.1 and therefore when I run the command msiexec /p AcrobatUpd1011.msp /qn it doesn't work. I get this in the log file: "The upgrade cannot be installed by the windows installer service because the program to be upgraded may be missing, or the upgrade may update a different version of the program. Verify that the program to be upgraded exists on your computer and that you have the correct upgrade."

So, I've also created a new Admin share of 10.0.0 and patched it sucessfully to 10.1.1. Then I've tried to install that to the 10.1.0 installed computer with no success. BTW, I am using a transform which is supposed to uninstall all previous versions of Acrobat Reader and Professional. I don't have an error log in front of me but the error is basically the same thing. The installer thinks the program is already installed.

Any assistance? If I need to take this to a new topic let me know and I can do so. I thought it was extremely similar to the OP's issue.

Thanks.

B

brape33

Inspiring

You can just run "msiexec /p filename /norestart /qn" to update your clients, but you need to create a new AIP for new installations with the 10.0 msi. Then Patch the AIP with the 10.1 msp.

EnterpriseHelp

Community Manager

Hi jprateragg,

I'm a tad unsure about the nature of your question as you say "we need to deploy Acrobat to every user--we can't just push out an update" when you've already deployed Acrobat.

If I can guess what your asking, then I'd say you have to run the MSI installer. There is no MSP as this is a large dot release. I would, however, like to add that MSI updates are planned to be far and few between. Adobe knows MSP updates are preferred in enterprise settings.

hth

Ben

A

Anonymous

We have already deployed Acrobat 10.0.3. We would like to update everyone to 10.1. I downloaded the MSP file from the update downloads site. I'm assuming in order to update workstations to 10.1, I would have to deply:

msiexec.exe /i "[UNC PATH]\AcroPro.msi" PATCH="[UNCPATH]\AcrobatUpd1010_en_US.msp" TRANSFORMS="AcroPro.mst"

Correct?

EnterpriseHelp

Community Manager

Howdy,

Ok: Acrobat updates are MSPs (the MSI note above was for Reader). Do you want to use an AIP for this deployment?

Ben

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded