Disable or Hide Online Support menu option from: Reader, Acrobat Standard and Pro XI 11.0.2

Report · May 31, 2013

Hi,

I'm trying to make a custom installation for 3 applications: Adobe Reader XI 11.0.2, Acrobat Std. and Pro XI 11.0.2 and most of the options that I wanted to hide are done with the Customization Wizard but I can't hide Online Support. I didn't found yet any FeatureLockDown for this option so far. So our users can still use the Online Support options.

Notice that I tried to drop a script into: C:\Program Files (x86)\Adobe\Reader 11.0\Reader\Javascripts but when you 1st open the application it has a delay and somehow you still can access it. But if you try to open it again the menu is hidden.

//HideMenu.js

//Help - Online Support

app.hideMenuItem("OnlineSupport");

But a FeatureLockDown on HKLM hive will be the best way to disable this option as users don't have access to this registry hive and some advanced users with more rights could be able to delete the .js file if they know where it is saved.

I will appreaciate your help to get this FeatureLockDown option if it exists or an alternative way.

Thanks as usual and Kind regards everyone.

Derspinne.

Report · May 31, 2013

Moved to Enterprise Deployment (Acrobat and Reader)