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Downloading when AUSST not reachable

New Here ,
May 22, 2019 May 22, 2019

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Hi,

I'm looking into setting up AUSST at our school but wondering what happens when the computers can't contact our AUSST server.

If it can't contact our on-site update server will it automatically get the update from the normal Adobe servers or will it just throw an error and not work?

Wondering mainly for when the students go home and leave our network they would no longer have access to our AUSST server but ideally we would still want them to be able to download the applications from the Adobe servers when at home, but our own server when at school.

Similarly, if you set AUSST to only download certain applications will the clients download those from the AUSST server and get anything else from the Adobe servers?

Thanks

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Deploy and package apps , Enterprise

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correct answers 1 Correct answer

Adobe Employee , May 23, 2019 May 23, 2019

Hi,

The overrides file always redirects the client to the AUSST server. It is not location aware.

If the AUSST server is unreachable then the update will fail, it will not default to the Adobe servers or download 'non AUSST' updates.

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Adobe Employee ,
May 23, 2019 May 23, 2019

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Moving this query to Enterprise & Teams​ community.

Looping in ALBLACK​ for help.

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Adobe Employee ,
May 23, 2019 May 23, 2019

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Hi,

The overrides file always redirects the client to the AUSST server. It is not location aware.

If the AUSST server is unreachable then the update will fail, it will not default to the Adobe servers or download 'non AUSST' updates.

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New Here ,
Oct 13, 2019 Oct 13, 2019

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Hi, are there any plans on changing this behavior? “Bring your own device” is on the rise and providing updates for our students without severely reducing the available bandwidth of the entire campus is important. But if our students cannot update when they are at home (or worse, we need to provide an external IP address which again would increase bandwidth usage) the AUSST pretty much becomes useless. This seems to be an incredibly flawed implementation (Not having a fallback is never something I would consider flawless). In case this is not currently planned, is there a way to create a feature request? Thank you and best regards.

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Adobe Employee ,
Oct 14, 2019 Oct 14, 2019

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Hi, We have an existing feature request for this. I have added your feedback to this.

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New Here ,
Nov 26, 2020 Nov 26, 2020

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LATEST

Any updates on the status of this feature? I've been waiting years for this. I can't deploy AUSST if my users are unable to update or install apps when they're off campus, and so we're stuck wasting thousands of gigabytes of bandwidth every month.

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New Here ,
Aug 11, 2020 Aug 11, 2020

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Any Update on This? 

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New Here ,
Aug 11, 2020 Aug 11, 2020

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This is still seems to be an issue and with everyone working from home during COVID its even bigger headache to support. 

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Adobe Employee ,
Aug 12, 2020 Aug 12, 2020

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As a workaround for users working at home with admin rights, you can remove the overrides file from their machine. The location for different platforms can be found here https://helpx.adobe.com/uk/enterprise/package/help/update-server-setup-tool.html

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New Here ,
Aug 12, 2020 Aug 12, 2020

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Hello thanks for reply, majority of our users dont have admin privs. I am looking more for a fix solution then adding and removing files for everytime user leaves office. 

Thanks

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Adobe Employee ,
Aug 13, 2020 Aug 13, 2020

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Thanks for the additional information. The current functionality of AUSST does not allow for this as it is designed for organisations who do not want users to go to Adobe for downloads. The covid situation is a new circumstance and I can request that we look again at this functionality in light of that. I would add that this is unlikely to be implemented in the short term.

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