Enterprise Plan (VIP) renewal

[Winston25478402f886]

Hello Team,

Been trying to renew our VIP plan for weeks but no response from Adobe.

I've sent many emails to Support and my Account Manager to get it processed.

I haven't received any emails or calls back.

I even received an undelivered email message because your mailbox was full.

No idea if the account manager is still there as we seem to get different one after a few months.

Please can someone assist

[kglad · Accepted solution]

repost (here) if you get no response from a badged adobe employee here in the next 24 hours.

[Winston25478402f886]

Thanks, Will do.

Also, do you know if there is a dedicated line for enterprise support?

[kglad · Accepted solution]

open the support tab on your admin console > start chat or start case or request expert session.

https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

[Winston25478402f886]

Nothing on the forums, I'm opening a chat window to see I can get support there.

Why has nobody replied to my emails from weeks ago?

This isn't great service

[kglad · Accepted solution]

i don't know about your email contact. eg, are you using a valid address etc.

update this thread after using your console.

[Winston25478402f886]

Chat support has given me a different email address for someone to take a look.

I do not know why this address wasn't sent to me in the renewal email, would saved me some time as I've been emailing the support mailbox and our Acc manager; NO replies for 3 weeks.

[kglad]

well,  let's see if the current email does better before celebrating.  update in 48 hours.