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leventyince_
leventyince_
Known Participant
July 24, 2023
Question

Error Codes 106, 107 and 126 on M1 Macbook Pro (CCE managed membership)

  • July 24, 2023
  • 1 reply
  • 5521 views

Last week my CC Desktop app crashed (not during anything in particular; from sleep to wake), and when I tried to relaunch, it took a very long time to initialize. My most commonly used apps (Ps, Ai, Id, Pr) required an update, but when I tried to update any of them, I received one of the error codes above.

 

After multiple restarts and attempts to repair, I've uninstalled all of my current apps, including the CC Desktop app. After a long reinstall, it still takes around 2-3 minutes to initialize the CC Desktop app, and I am not able to install any CC software following that. Still getting the same error codes but mostly 107.

 

I don't have any of these problems on my Windows 11 machine. It seems like an Apple-specific problem, but I have no idea how to solve it.

 

Adobe Virtual Assistance is useless, and I cannot request Agent Assistance because, somehow, the system does not recognize my license (every time I access the account page, it either displays "Personal Account" or the name of my institution randomly).

    This topic has been closed for replies.

    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    July 24, 2023

    uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

    then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

    clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

    check for, and if available, update your os

    if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

    if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

    restart your computer (don't skip this)

    reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

    use the desktop app to install your cc programs/trials

    NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

      leventyince_
      leventyince_Author
      Known Participant
      July 24, 2023

      Thank you for your reply. I am on macOS 13.4.1 (c), and the device is a 13-inch M1 MacBook Pro, 16Gb/512Gb.

       

      I have done all that you've suggested so far except for updating the OS, which is the current public version. That was before my first post. I have also tried the "alternative download" for the CC Desktop app, but still unable to install any other software (are there alternative downloads for PS, etc.?). I can't even update the CC Desktop app (please see the attached image).

      leventyince_
      leventyince_Author
      Known Participant
      July 24, 2023

      are you installing the correct cc desktop app,

       

       

      if so, use a different browser to download.


      I have described the device I am using above, which is a computer with Apple Silicon (M1) and cannot run the installer (you are highlighting) that was released for macOS 10.12, 10.13, and 10.14, where the device I'm using cannot even use as OS? I used the one that is next to it, labeled "Mac computers with Apple Silicon". Is there something I am missing here?

       

      I can install and run Adobe CC Desktop App. The client itself is working and can update itself after multiple restarts. I cannot install any software within the CC suite other than Adobe Acrobat Pro, which took several retries by itself.

       

      Any installation of other software, such as Photoshop or Illustrator just creates fatal errors after %1-6 of progress. The network is functioning correctly, the computer is running as it should, other than the Adobe CC.

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