Firefly indemnity for Enterprise Customers - For weeks I try to get an answer

[Guest]

In the last weeks I have written many mails to different email addresses of Adobe, but not even received a reply. I hope Adobe will now answer my question here.

In short, I would like to know if there is a way for sole proprietors to obtain the indemnity for Firefly?

Ultimately, this leads me to the question of whether you are allowed to book the Creative Cloud for enterprise plan as a sole proprietor. I have received conflicting statements from Adobe about this:

At one point I was told it was no problem to book the enterprise plan as a sole proprietor. Elsewhere, I was told that the Creative Cloud for enterprise plan could only be booked if the company had at least ten employees.

My question relates specifically to the German market (sole proprietor = Einzelunternehmer/Kleinunternehmer).

[kglad]

yes, sole proprietors can use an enterprise plan, https://www.adobe.com/creativecloud/business/enterprise/solution.html

and you can ask about indemnnification, but i suspect you won't get whatever you're seeking.

[Guest]

Hey kglad,

many thanks for your answer 🙂

Just one question: Are you an Adobe employee? It would be important to me to get an official answer from Adobe on that.

But thanks again!

The indemnification for copyright claims on Firefly outputs is something Adobe officially announced (for enterprise customers). See the points 9 - 14 in the following PDF:

https://www.adobe.com/content/dam/dx/us/en/products/sensei/sensei-genai/firefly-enterprise/Firefly_L...

For example, linked from the following page:

https://www.adobe.com/sensei/generative-ai/firefly/enterprise.html

[kglad]

no, i'm not an employee. i gave you a link to adobe support (among other things).

[Guest]

I appreciate your help, but that link doesn't help me. I have already called the phone number there, there they told me the exact opposite of you ("at least ten employees"). They didn't know anything about the indemnification. I also used the "contact sales" form - I never received even a reply. I've also written 5 mails to two different email addresses and never received even a reply.

Like I said, I try to get an answer for weeks — I've used every contact option on the website.

Im now in my ninth week (!) of trying to get this simple question answered. My patience has been strained considerably by now. (No offense, kglad. Of course that's not your fault)

But that's why I'll keep pushing this thread until I get an answer from Adobe.

[kglad]

i'm not sure how you heard the exact opposite (from adobe support) of what i said. i suspected you would not get a helpful response.

[Guest]

Can someone from Adobe please clarify this?

[Guest]

Could Adobe please help here?

[iCharles · Accepted solution]

Hi @Deleted User ,

For more information about Firefly indemnification, please go through this document.

[Guest]

Hi @iCharles,

thanks for your help 🙂

Meanwhile I also found pages in the Help Center which state that you can buy a single enterprise license:

https://helpx.adobe.com/enterprise/vip/vip-overview.html

https://helpx.adobe.com/enterprise/vip/vip-select.html

[iCharles]

Hi @Deleted User ,

To know about licenses for Enterprise and team plans, you can request a consultation by clicking here.

[Guest]

Hi @iCharles,

great, I will do that. I did not know this page yet.