Firefly training of custom models

[kprinceWork]

Does anyone have any information or experience with training custom models in Firefly?

Adobe has a link discussing it on this page, with very little information:
https://helpx.adobe.com/firefly/using/customize-a-firefly-model.html

It looks like it could be very useful for our team, but it would require us to upgrade from an Adobe Teams account to an Adobe Enterprise account. We're willing to do that, but we need more information and/or a demonstration.

The Adobe Sales team refers us to Adobe Expert support. However, since we only have a Teams account we can not access Adobe Expert support for Enterprise. The Adobe Teams Expert support then refers us to Adobe Sales and we go around again.

Any help would be greatly appreciated.

[Kevin Stohlmeyer]

@kprinceWork this is brand new to all of us and I highly doubt an Adobe Community Expert would know more than the Sales team. The only thing I do know from an Enterprise standpoint is this is a cost-addition to an existing Enterprise contract.

Did you try requesting more information via the link provided here?

https://www.adobe.com/creativecloud/business/enterprise/firefly.html

[kprinceWork]

@Kevin Stohlmeyer Thanks for the feedback. really appreciate it.
The form at the link you sent is the one that we've filled out that basically sent us into cycle of Adobe Sales to Adobe Expert, to Adobe Sales, and around again.
And what I'm gathering from what you're saying is that the Custom Model Training feature doesn't come with an Enterprise account, that there is an additional cost on top of that?

[Kevin Stohlmeyer]

@kprinceWork correct - we are a current enterprise account and when we inquired about this were informed its an add-on for an additional fee. We didnt persue it beyond that.

[Kevin Stohlmeyer]

@kprinceWork I pinged an internal resource - hopefully they can direct or get someone in touch with you who can give you more detailed answers.

[kprinceWork]

@Kevin Stohlmeyer Thank you so much! Really appreciate it.

[Bani Verma]

Hi @kprinceWork,

I have sent you a personal message, please check and let me know if you still need help. 

[skirazz22]

Hi @Bani Verma , can you please send me more information too, I'm also having the exact same issue. Thanks in advance 

[jeff_7125]

We've had the same experience - endless salescycle of team members that are not empowered to offer this program.

[Danny29606436iet8]

My company upgraded to enterprise, paid the extra fee for the liscense to Firefly custom Ai model, and it would never show up in our console. After 3 weeks of going from sales rep to account manager, to expert back to sales rep, back to account manager no one could figure it out. Juts got a new account manager on week 3 and we're being told we have to have 100 plus people at the company? We have 75, no where in the documentation did it mention this, really dissapointed with the whole process and everything. Just putting this out there for people who want to know.

[Kevin Stohlmeyer]

@Danny29606436iet8 curious how you were able to upgrade to an Enterprise contract with less than the minimum in the first place?

[jeff_7125]

While I have never heard about the company size minimum, we have the same issue when it comes to getting clear answers on the Custom Models program.  We have heard about the Enterprise add-ons required and the pricing - but didn't want to go through the experience of paying first, then being disappointed about what is really working.  

For anyone reading here, the equivalent in this space is working with Lora models or Video Loras (look around and you will see a few players in this space).  I'd expect the same approach within Adobe Firefly.  The key however to working with Custom Models or Lora models is that any data used to train Custom Models needs to be cleared for rights.  While you can generate just about anything, you cannot publish anything generated without the underlying data rights or publishing rights. 

Adobe is probably the most ethical company on the planet when it comes to this, so would likely be our collective best partner if we can get this figured out!  

[Kevin Stohlmeyer · Accepted solution]

I doubt whether you'll get a clear answer on the Custom Models program outside of the main features page at this time. Considering the pre-requisite is you need to be an Enterprise customer to start, I doubt sales will spend time answering questions if are not already committed at that level.

https://helpx.adobe.com/firefly/work-with-enterprise-features/train-custom-models/custom-models-over...

[jeff_7125]

We are ok with being an Enterprise customer, but the sales teams don't appear to be authorized to close the deal.  

[Yiping24426341bphk]

More info on this. Our company has reach out to Adobe sale and interal support team over and over again. And we are being throw to the teams back and forth.

Once we were being told that we need to upgrate our account to enterprise plan and the service should come with it both Adobe Express AI and FireFly custom model AI.

Once we were being told we add additional contract add on plans so we have to contact our seller.

Once we were bring told the reason we can get the lisence is because they found out there is a bug on our account, throw us to IT team.

And NOW FINALLY we are assigned to a new account manager and being told that this BOTH AI licenses are only qualify with company that has 100+ users. 

After all the, over a month this is the result come out from Adobe company.  Not to say nobody take responsbility on solving the problem but throwing us around. There is no where says on Adobe website that this license is only quality to 100+ user company.  If so why Adobe, you asked us to upgrade our account.. VERY VERY disappointed!!!

[Kevin Stohlmeyer]

@Yiping24426341bphk at any point were you asked how many users you had before discussing contracts or sales? All of this is suspect - Our company was told outright that Firely Gen Studio and custom AI training models were an add-on to our contract. Enterprise is a 100 user threshold. All of this should have been discussed/disclosed upfront by the Adobe Sales team. Were you dealing directly with Adobe or a reseller?

[Danny29606436iet8]

Directely with a seller, also we're both from the same company we didn't double comment on purpose lol. Both saw this thread when we got the final calrifiying email. We had multiple calls and an entire emails with our sales rep, customer service, a video call with an expert back to our sales rep, then finally they gave us a new account manager over a 3 wek span after we got the enterprise liscensing and additional add ons down th eline we were told would give us access to the custom AI. Truly was one of the worst customer experiences I've had trying to figure this out with 3 people at my company all having to deal with Adobe. I love Adobe so I wasn't expecting this nonesense. 

[mjpalmer108]

I'm currently going through the same experience.  It is absolutely mind blowing as I could not have been more specific about the adobe firefly train custom models being the MAIN factor in why I was going enterprise during my video call with a sales member.   I don't have the energy to explain how insane it's been trying to gain access to this feature over the past month, but if it's not being done intentional that is equally mind blowing.  It's the biggest run around I've ever been on and like Danny, I love adobe, but this is an enormous red flag with more behind it.

[jeff_7125]

Seems to be major issue with Adobe.  I have customers interested in this program and sales teams don't appear to be authorized to sell the Custom Models Program even if you upgrade.

[Kevin Stohlmeyer]

@jeff_7125 are your customers existing Enterprise contracts?

[kprinceWork]

With regard to whether customers are Enterprise Level customers - I’m not sure how inquiring about the Adobe Firefly Custom Models is set up anymore because it’s been months since we looked at it.

Our frustration in the way it was set up before was that it was the equivalent of getting in line to ride a roller coaster, waiting an interminable amount of time as you snake through the queue, (in our case it was months) asking employees along the way if there was anything more we needed to know about the ride or the requirements for the ride, and being told by different employees that they would check only to never hear from those employees again. In the end just to find out from someone else waiting in line (in our case someone in this forum) that we were not tall enough to ride on the roller coaster.

It’s all well and good that Adobe has this program available only to Enterprise Customers. That’s their choice. Just post a sign at the start of the ride that you have to be a certain height to ride on the roller coaster - “You have to be an Enterprise Level customer to access the Firefly Custom Models program” - seems simple enough, and here’s a big one, let your employees know about that requirement in case someone asks.

It ain’t that hard.

[jeff_7125]

I agree - we are not a current Enterprise customer, ready to upgrade, but it seems impossible to find a salesperson that can create new Enterprise customers.  We have customers that want to participate in this program but want us to deliver this work as a partner.  Our customers can upgrade, but they want us on their account as a service provider and to manage it on their behalf.  The issue is that there is no information even for these Enterprise customers.  

[Anshul_Nautiyal]

Hi @jeff_7125 , @kprinceWork ,

We sincerely apologize for any inconvenience caused and truly appreciate your patience. To explore the Firefly Custom Models program and receive assistance, please fill out the Creative Cloud Enterprise Inquiry Form. Our team is here to guide you through the process and address your questions. 

We're here to help!

Regards,

AN