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kprinceWork
New Participant
May 30, 2024
Answered

Firefly training of custom models

  • May 30, 2024
  • 2 replies
  • 3485 views

Does anyone have any information or experience with training custom models in Firefly?

Adobe has a link discussing it on this page, with very little information:
https://helpx.adobe.com/firefly/using/customize-a-firefly-model.html

It looks like it could be very useful for our team, but it would require us to upgrade from an Adobe Teams account to an Adobe Enterprise account. We're willing to do that, but we need more information and/or a demonstration.

The Adobe Sales team refers us to Adobe Expert support. However, since we only have a Teams account we can not access Adobe Expert support for Enterprise. The Adobe Teams Expert support then refers us to Adobe Sales and we go around again.

Any help would be greatly appreciated.

Correct answer Kevin Stohlmeyer

While I have never heard about the company size minimum, we have the same issue when it comes to getting clear answers on the Custom Models program.  We have heard about the Enterprise add-ons required and the pricing - but didn't want to go through the experience of paying first, then being disappointed about what is really working.  

 

For anyone reading here, the equivalent in this space is working with Lora models or Video Loras (look around and you will see a few players in this space).  I'd expect the same approach within Adobe Firefly.  The key however to working with Custom Models or Lora models is that any data used to train Custom Models needs to be cleared for rights.  While you can generate just about anything, you cannot publish anything generated without the underlying data rights or publishing rights. 

 

Adobe is probably the most ethical company on the planet when it comes to this, so would likely be our collective best partner if we can get this figured out!  


I doubt whether you'll get a clear answer on the Custom Models program outside of the main features page at this time. Considering the pre-requisite is you need to be an Enterprise customer to start, I doubt sales will spend time answering questions if are not already committed at that level.

https://helpx.adobe.com/firefly/work-with-enterprise-features/train-custom-models/custom-models-overview.html

2 replies

M
mjpalmer108
New Participant
October 11, 2024

I'm currently going through the same experience.  It is absolutely mind blowing as I could not have been more specific about the adobe firefly train custom models being the MAIN factor in why I was going enterprise during my video call with a sales member.   I don't have the energy to explain how insane it's been trying to gain access to this feature over the past month, but if it's not being done intentional that is equally mind blowing.  It's the biggest run around I've ever been on and like Danny, I love adobe, but this is an enormous red flag with more behind it.

J
jeff_7125
Participating Frequently
January 7, 2025

Seems to be major issue with Adobe.  I have customers interested in this program and sales teams don't appear to be authorized to sell the Custom Models Program even if you upgrade.

A
Community Manager
Anshul_NautiyalCommunity Manager
Community Manager
January 8, 2025

I agree - we are not a current Enterprise customer, ready to upgrade, but it seems impossible to find a salesperson that can create new Enterprise customers.  We have customers that want to participate in this program but want us to deliver this work as a partner.  Our customers can upgrade, but they want us on their account as a service provider and to manage it on their behalf.  The issue is that there is no information even for these Enterprise customers.  


Hi @jeff_7125 , @kprinceWork ,

 

We sincerely apologize for any inconvenience caused and truly appreciate your patience. To explore the Firefly Custom Models program and receive assistance, please fill out the Creative Cloud Enterprise Inquiry Form. Our team is here to guide you through the process and address your questions. 

We're here to help!

Regards,

AN

    Kevin Stohlmeyer
    Kevin Stohlmeyer
    Community Expert
    May 31, 2024

    @kprinceWork this is brand new to all of us and I highly doubt an Adobe Community Expert would know more than the Sales team. The only thing I do know from an Enterprise standpoint is this is a cost-addition to an existing Enterprise contract.

    Did you try requesting more information via the link provided here?

    https://www.adobe.com/creativecloud/business/enterprise/firefly.html

     

      K
      kprinceWorkAuthor
      New Participant
      May 31, 2024

      @Kevin Stohlmeyer Thanks for the feedback. really appreciate it.
      The form at the link you sent is the one that we've filled out that basically sent us into cycle of Adobe Sales to Adobe Expert, to Adobe Sales, and around again.
      And what I'm gathering from what you're saying is that the Custom Model Training feature doesn't come with an Enterprise account, that there is an additional cost on top of that?

      Kevin Stohlmeyer
      Kevin Stohlmeyer
      Community Expert
      May 31, 2024

      @kprinceWork correct - we are a current enterprise account and when we inquired about this were informed its an add-on for an additional fee. We didnt persue it beyond that.

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