Getting an Access Denied after updating a subscription service

Question

Hello,

Got a interesting problem. I have a user that is using Adobe Creative Cloud. A while back, he updated his subscription from one E-mail address to another one (company was bought). He now no longer has access to his old saved files and is giving him a access denied screen. Apperantly, the account switch was done about a year ago. Is there any way to get these files back?

John T Smith · Answer

As far as I know, cloud storage is tied to the account... so if that account is gone, so are the files

As a side note... always have a copy of all files on a local drive

I use a Sata docking station and several 'bare' drives for backup
https://www.amazon.com/StarTech-com-External-docking-station-drives/dp/B00U8KSLA8/

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