How can I delete Enterprise licenses?

[Jean Carlos30478276sjs6]

I have two licenses in my CC and I need to delete one. I don't want to keep paying until the renew date. How do I do this? Why is so hidden and complicated?

[John T Smith]

To Cancel https://helpx.adobe.com/manage-account/using/cancel-subscription.html
https://helpx.adobe.com/creative-cloud/kb/cancel-duplicate-subscription.html
-or have Adobe support cancel your subscription using the "autoOpen" Chat link below
-Do be aware that cancelling early means paying 1/2 of the remaining subscription time as a fee

Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent in the lower right, without the quote " " marks
or
X (aka Twitter) tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

[kglad]

because your license is prepaid, it's not cancelable until it's time for renewal.  you can then opt to not renew.

[Jean Carlos30478276sjs6]

Mine is not prepaid, I pay month to month.

[kglad]

you have an enterprise license?

[Jean Carlos30478276sjs6]

Yes.

[kglad]

contact support.  please follow up here to educate me.

https://helpx.adobe.com/x-productkb/global/adobe-background-processes.htmlopen the support tab on your admin console > start chat or start case or request expert session.

https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

[kglad]

@Jean Carlos30478276sjs6 

what was the result of your adobe support contact?

[kglad · Accepted solution]

@Jean Carlos30478276sjs6 

oh i see.  you pay monthly, but you have an annual subscription.  that annual subscription is not cancelable because of your commitment to pay.

[Jean Carlos30478276sjs6]

In any moment during to payment process I was informed of this "annual subscription". It said very clearly paid "month-to-month".

Show me in this screen where is the "annual subscription" information: 

Not even in the little "i" near the price:

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

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