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How can I resend invite emails? In the Admin Console when the user have lost the email

New Here ,
Jun 10, 2020 Jun 10, 2020

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How can I resend invite emails? In the Admin Console when the user have lost the email

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Acrobat , Licensing , Teams

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correct answers 1 Correct answer

Jun 10, 2020 Jun 10, 2020

Hi Thomas,

 

Thank you for posting your query.

 

I would like to inform you that in new Admin console, there is no provision of invitation rather license is automatically assigned and user will just receive a "Welcome email" from Adobe.

 

In case the user has mistakenly deleted the Welcome email, you may simply remove the user from the License from your Team Adminconsole and re-assign the license to the end user’s email address.

And the Welcome email will be sent immediately to the end user.

 

I

...

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Community Beginner ,
Jun 10, 2020 Jun 10, 2020

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couldn't you remove the user and re-add them?  I am a new admin do they actually have to use the invite email to gain access?

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Jun 10, 2020 Jun 10, 2020

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Hi Thomas,

 

Thank you for posting your query.

 

I would like to inform you that in new Admin console, there is no provision of invitation rather license is automatically assigned and user will just receive a "Welcome email" from Adobe.

 

In case the user has mistakenly deleted the Welcome email, you may simply remove the user from the License from your Team Adminconsole and re-assign the license to the end user’s email address.

And the Welcome email will be sent immediately to the end user.

 

I hope that helps.

 

Thank you.

 

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New Here ,
Aug 31, 2021 Aug 31, 2021

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Why don't you make a little button to resend the welcome email?  Thx!

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New Here ,
Mar 09, 2022 Mar 09, 2022

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Exactly.  Rather than deleting and addig th euser.  Make it simple for Admins please 

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New Here ,
Mar 30, 2022 Mar 30, 2022

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Yep! It's rediculous this wasn't a forethought in the Admin Console design. I curse this console every time I have to use it!  One of the worst  out there considering how much they charge as well. 

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New Here ,
Jul 24, 2022 Jul 24, 2022

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"In case the user has mistakenly deleted the Welcome email," Incorrect. I just added users, One user isnt even logged on to their computer. the email did not come through at all. 100% there should be a better way to do this. 

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New Here ,
Oct 04, 2022 Oct 04, 2022

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I agree!!!!!!!

Davide

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Community Beginner ,
Jan 05, 2023 Jan 05, 2023

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Agreed. Running into this issue - emails are not hitting our Microsoft server, nevermind the user. Resend button would be very handy. Can't believe its this many years later and still no one in Adobe has implemented this. 

 

Bearing in mind the price of your products (and increases), this is very poor. 

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Community Expert ,
Jan 05, 2023 Jan 05, 2023

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these are user-to-user forums.

 

 for applicable apps, you can make (some) suggestions to adobe here, https://helpx.adobe.com/ie/x-productkb/global/how-to-user-voice.html

 

for others, use https://www.adobe.com/products/wishform.html

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Community Beginner ,
Jan 05, 2023 Jan 05, 2023

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Cheers kglad!

 

For those who are interested, already an old request for this feature can be found and upvoted here: https://acrobat.uservoice.com/forums/590923-acrobat-for-windows-and-mac/suggestions/38058874-on-the-...

 

 

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Community Expert ,
Jan 05, 2023 Jan 05, 2023

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LATEST

@Mike23989778chw1 

 

thanks for that link!

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New Here ,
Nov 16, 2022 Nov 16, 2022

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by "immediatley"  they mean, WITHIN TWO HOURS!!!!

I just got off the phone with Adobe tech support and they told me it can take up to TWO HOURS for the email to get sent.  I told them that is unacceptable, and they simply told me.  "that's the way it is"

 

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