How create uninstall package for CC 2019 package created in Admin Console ???

Question

Hi all,

Since the Adobe customer chat seems unavailable... for hours now I'm hoping to find an answer here:

I've created a package for the deployment of the Adobe CC 2019 suite apps within our company. I did that using the Admin Console (as the creative cloud packager tool doesn't work anymore for 2019 apps). No problem so far

But now I would like to create an uninstall package, how do I do that? I can't seem to find an option for that in the Admin Console...

Thanks in advance for your feedback.

alisterblack · Accepted Answer

I did all that, but nothing helps. Still the message: "Couldn't uninstall Creative Cloud for desktop. You still have Creative Cloud applications installed on your computer that require it."

Hi,

Sorry to hear that you are still having problems with this. If the Control Panel is not showing you which app is left over then try running the Cleaner tool - Use the Creative Cloud Cleaner Tool to solve installation problems

Failing that you would need to gather logs and reach out to support, they can have the installer engineering team check for issues.

How to use the Creative Cloud Log Collector tool

You can open a support case either from your Admin Console support tab or from here: Contact Customer Care

alisterblack · Answer

Hi,You can use Creative Cloud Packager to build an uninstall file for CC 2019.For example in the screenshot below Photoshop '2019' is version 20.

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