How to change user name after account was created

[defaultjej6mjw2pdwl]

Is there a way to change the user name after their account has been created? i dont see the options to do that under their user profile.

I see the options to edit products, user groups, and admin rights. but i cant figure out how to change their name (or email). Their is no edit options for user details.

if anyone can help me thank you

[Bani Verma · Accepted solution]

Hi there, 

As an administrator, you only have access to update details for users who belong to a domain that your organization owns. You cannot update details for users who belong to a domain that your organization trusts but does not own.

To know how to edit user details, please see: https://helpx.adobe.com/au/enterprise/using/manage-users-individually.html

Let us know if this helps. 

[JARED29968808nmnr]

This is untrue or broken.

[Bani Verma]

Hi there, 

Please elaborate a little more. Users can only change their usernames once their accounts are created and they receive an invitation email. Admins can only make changes to user details if your organization owns the domain.

Hope this helps.

^BS

[IT-ASE]

I am (as admin) also not able to change a users last name. 

[Bani Verma]

Hi there, 

Thank you for reaching out. I understand you're trying to update a user's last name. Have you had a chance to try the steps outlined in the help document shared earlier in the thread? I'm linking it again here for easy reference: https://adobe.ly/46ITFAl.

If you've followed those steps but are still facing issues, please share the exact error message or screenshot. That would help us understand what's going wrong and assist you more effectively.

Looking forward to helping you resolve this!

Thanks,
^BS

[IT-ASE]

Thank you for the quick reply.

We have a saying "to shoot sparrows with cannons" which means using excessive force or resources for a small or trivial problem and that seems to be your solution to my problem.

If that's the only way I would love for you to make a feature request to be able to update names in the admin console.

Thank you.

/R

[Bani Verma]

Thanks for your feedback. I'll make sure to share this with the concerned team.

To confirm, I hope your issue is resolved for now. Feel free to reach out if you still need help.

Regards,
^BS

[ob_default46376705]

To clarify, these is no way to change a user's last name in the admin console (a user who got married and changed their last name)? So how can this be accomplished?

[Anshul_Nautiyal]

Hi @ob_default46376705,

Thanks for reaching out. Upon checking, I can see that you have an active Teams subscription associated with the Adobe ID used to post this query. Based on your message, it seems that a user in your organization wants to update their last name. Please confirm if this is the issue you need assistance with.

The user can visit https://adobe.ly/48TlEjN and follow the steps outlined in this article to update their account details: https://adobe.ly/3IOu1CA

Hope this helps. Let us know if you need any further assistance.

Regards,
^AN

[rikke hassc20094383]

Hi AN
Thank you for replying. 

My question was, how do I as the Adobe Admin change their name without having to import through a file. That seems like it can't be done.

Regards,

R